IT Technician

Role Overview

IT Technician responsible for maintaining a secure, stable technology environment across multiple sites.

Requirements: Full UK driving licence and right to work in the UK.

Key Responsibilities

• 1st & 2nd Line Support: Provide fast, high-quality technical support and own issues to resolution.
• Microsoft 365 Administration: Manage Exchange, Teams, SharePoint Online and OneDrive.
• Hardware & Security: Deploy and configure desktops, laptops, and mobile devices, ensuring secure Windows 11 environments.
• IT Projects: Support digital improvement work, new technology rollouts, and process automation.
• Documentation: Maintain clear technical and user-focused guides.

Essential Skills

• Experience in a 1st/2nd line support or IT Technician role.
• Strong Microsoft 365 administration skills.
• Proficiency with Windows 11 deployment, troubleshooting, and hardware support.
• Clear, confident communication with users at all levels.
• Logical problem-solving and commitment to service excellence.

Desirable

• IT certifications (e.g., Microsoft 365, CompTIA).
• Basic networking knowledge (routers, firewalls, access points).
• Experience in care, charity, or similar environments.
• Experience with mobile/MDM management (e.g., Intune).

What You Gain

• Purposeful work: Supporting technology that enables frontline services.
• Professional growth: Involvement in digital transformation and new technologies.
• Supportive environment: Small, collaborative IT team with a strong focus on problem-solving and development.