Junior Infrastructure Engineer
Junior Infrastructure Engineer While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required. Exclusive Opportunity ! Location: Predominantly office-based
Hours: Monday – Friday The Opportunity A fantastic opportunity for a 1st Line Support Engineer ready to step up into infrastructure and networking. This role offers hands-on exposure across core IT operations while gaining real-world experience in networking and cyber security within a supportive, growth-focused environment. If you’ve mastered the basics of service desk support and want to move beyond password resets into real infrastructure engineering — this is your next step. Responsibilities: * Managing and resolving IT support tickets (2nd line level exposure) * Handling password resets, account administration, and access controls * Laptop and desktop builds, imaging, and deployments * Supporting Microsoft 365 and core business systems * Assisting with network support and troubleshooting * Supporting hardware, software, and peripheral issues * Contributing to cyber security best practices and security monitoring * Escalating and working alongside senior xkybehq infrastructure engineers Ideally you will have: * Approx 1 year experience in a 1st Line / Service Desk role * Strong troubleshooting mindset and customer service skills * Experience with laptop builds and user administration * Genuine interest in infrastructure, networking, and cyber security * Eagerness to learn and progress technically
Hours: Monday – Friday The Opportunity A fantastic opportunity for a 1st Line Support Engineer ready to step up into infrastructure and networking. This role offers hands-on exposure across core IT operations while gaining real-world experience in networking and cyber security within a supportive, growth-focused environment. If you’ve mastered the basics of service desk support and want to move beyond password resets into real infrastructure engineering — this is your next step. Responsibilities: * Managing and resolving IT support tickets (2nd line level exposure) * Handling password resets, account administration, and access controls * Laptop and desktop builds, imaging, and deployments * Supporting Microsoft 365 and core business systems * Assisting with network support and troubleshooting * Supporting hardware, software, and peripheral issues * Contributing to cyber security best practices and security monitoring * Escalating and working alongside senior xkybehq infrastructure engineers Ideally you will have: * Approx 1 year experience in a 1st Line / Service Desk role * Strong troubleshooting mindset and customer service skills * Experience with laptop builds and user administration * Genuine interest in infrastructure, networking, and cyber security * Eagerness to learn and progress technically