ROC Engineer (Sheffield)

Key Responsibilities:

• Join our Remote Operating Centre (ROC) at our office in Sheffield. Our ROC centralises our ability to remote monitor and operate our Hydrogen Powered Unit product range - Join a team who drive daily operations through real-time monitoring, reporting and assure 24/7 remote operation services with high level of performance
• Responsible for monitoring HPU assets and identifying potential issues, and work closely with other teams to resolve any issues in a timely manner
• Ability to proficiently operate power assets (processing incoming fault notifications, providing remote diagnostics & troubleshooting). When remote troubleshooting is not effective, contact our on-call field engineers (providing advanced technical support)
• Shift will initially work days only with the expectation to move onto a 24/7 shift pattern.
• Provide internal and customer operational support during shift times (e.g contacting suppliers out of hours, liaising with site teams and customers)
• Monitor hydrogen fuel usage and reporting, planning & scheduling team when deliveries need to be coordinated. Performing remote shutdowns on HPUs for hydrogen deliveries
• Monitoring operational performance indicators, identifying areas of improvement, and implementing efficient processes to enhance productivity and achieve operational targets
• Execute emergency response plans, including contingency plans for equipment failures or accidents, to minimise downtime and mitigate risks
• Data acquisition, analysis, and technical reporting

Qualifications and Skills:

• Candidates must demonstrate a passion for zero emission / renewable energy
• Candidates must be Degree qualified within Engineering or equivalent degree
• Open to electrical and process engineering backgrounds
• Strong problem-solving abilities, the ability to assess risks and the capability to make informed decisions under pressure. Proactive mindset, with the ability to identify process improvements and implement impactful changes
• Experience in both operating and remote fault finding of industrial assets
• Demonstrate technical understanding of networking
• Excellent interpersonal skills, with the ability to effectively communicate and collaborate with internal and external stakeholders
• Ideal candidate must be enthusiastic, self-motivated, results-oriented and operate well in a multicultural/multidiscipline teams
• Excellent attention to detail
• Proficient computer skills, including MS Office Suite and experience with operational management software (e.g field service lightning)
• Knowledge of CRM systems, specifically field service lightning (salesforce.com platform) would be advantageous
• Experience working within a remote operating centre and a fast-paced operational environment is desirable

What We Will Give You in Return:

• A competitive salary
• Annual Bonus Scheme
• Up to 8% matched pension contribution
• 25 days holiday + Bank Holidays (holiday entitlement also raises 1 day per year of service, capped at 30 days)
• Enhanced sick pay
• Enhanced family leave pay
• A career within a rapidly growing company
• Private healthcare and dental cover
• Death in Service Benefit at 4x base salary
• Employee Assistance Programme and Mental Health Advantage