Audio Visual Technician

Our client is seeking an experienced AV Technician to join their team in Manchester. This is a fantastic opportunity to become a key member of a well-established operation, providing high-quality onsite technical support while acting as a trusted representative of the client.

The successful candidate will play a pivotal role in ensuring the smooth delivery of services, building strong relationships with stakeholders, and maintaining exceptional standards of customer support. This position offers the chance to make a real impact by identifying opportunities to enhance service delivery and drive continuous improvement across the onsite operation.

Key Responsibilities

• To be a point of escalation through to Account Manager.

• To ensure all associated activities that comprise the AV service are delivered seamlessly and with maximum efficiency including ad-hoc requests.

• Assisting users with VC meetings and requests, being point of call for all VC related assistance/queries.

• Escalate faults to centralised break-fix function as required and track.

• Carry out daily RFB (Ready for Business) checks of all AV systems and associated areas.

• Practical knowledge of project deployment.

• Management and production of reports, for example, call logs, open tickets, critical spares, repairs and recommendations.

• Updating/reviewing AV request log.

• Liaise with client IT & FM teams to agree daily tasks and activities.

• Onsite Technician shall aim to resolve faults in real time, however if equipment needs to be removed from site for a manufacturer repair the tech will adopt a work around or implement loan equipment where available.

• Administration duties to assist with the contract operation including managing of mailboxes & support calendar.

• Managing email requests providing first line telephone support and responding to telephone/voicemail.

Events

• Coordination with other departments for event management and VIP events.

• Coordination and consultancy around up and coming events with business users and attend pre-event meetings.

• Assisting with all technical requirements for event management.

• Coordination of additional resources and equipment to accommodate events.

Technical

• Provide technical support to VC/AV users.

• Locate faults and provide first fix resolutions.

• To ensure any changes are implemented seamlessly as per the agreed requirement and with minimal impact on the business.

• Coordination of subcontracted works.

• To assist with implementation of critical spares.

• Manage consumables/stock holding of onsite spares.

• To undertake manufacturer training courses as appropriate to ensure knowledge base is maintained.

• Supervise meetings as required.

• Assist with setting up of events, presentations and conferences.

Service and Process Development

• To ensure all break-fix activities are carried out under the contracted terms and within the agreed SLA’s.

• Administration necessary to support engineering role.

• Pro-actively train and support end users and prepare relevant documentation.

Desirable skills

• Excellent communications skills.

• Knowledge of current AV and VC equipment and systems.

• Relevant technical accreditations including CTS.

• Ability to work under pressure.

• Manufacturers training.