Technical Support Specialist

Customer Services Technical Support Specialist

Location: Hybrid / Remote (1 Day every 2 Weeks)

Type: Full-Time, Permanent

Salary: £26,500 – £30,000 depending on experience benefits (37 days annual leave)

We’re working with a growing digital solutions provider that supports engagement across the education and non-profit sector. They are looking to bring in a Customer Services Coordinator to join their customer operations team. This is for someone who enjoys problem-solving, engaging with people, and delivering practical support that makes a difference.

This is a great opportunity for someone with strong customer service experience who wants to expand their skills in digital platforms, technical support, and training delivery.

What you’ll be doing:

• Acting as first point of contact for customer enquiries via phone, email, live chat, and ticketing
• Responding to and prioritising support requests, taking ownership through to resolution
• Delivering training to new and existing customers both online and face to face
• Keeping support and user documentation up to date
• Recommending improvements to internal processes and sharing best practice

What we’re looking for:

• Proven experience in a customer-facing support role
• Strong written and verbal communication skills, able to explain technical information clearly
• Confident IT user, ideally with exposure to CMS or CRM systems
• Excellent organisational skills with the ability to prioritise under pressure
• Attention to detail and ability to work independently as well as part of a small team
• Bonus: experience in training delivery or knowledge of student organisations or higher education

Why join?

This is a hands-on role in a collaborative team where your input is valued. You will develop your skills across customer engagement, digital systems, and service improvement while working in an organisation that is ambitious about its future and the impact it delivers.

Benefits include a competitive salary, hybrid working, and strong support for personal development.

Ready to bring your customer service skills into a growing digital environment? Apply now to find out more.