Quality Assurance Manager

QA Manager – Digital & eCommerce

Brighton & Hove | Hybrid

Are you a QA leader who enjoys building quality processes from the ground up rather than just running tests?

Our client, a well-established and growing organisation within the retail and eCommerce sector, is looking for an experienced QA Manager to establish and lead quality assurance practices across their digital platforms.

This is a newly created role within a growing digital team, offering the opportunity to shape the entire QA function. The successful candidate will be responsible for defining the QA strategy, introducing structured testing frameworks, and ensuring high-quality delivery across multiple digital platforms.

Working closely with product, project and development teams, the QA Manager will play a key role in embedding a quality-first mindset and ensuring that releases are reliable, well-tested and ready for production.

Key Responsibilities

• Define and implement the QA and testing strategy for the organisation’s digital platforms
• Establish QA governance, standards and testing processes across the development lifecycle
• Develop and manage structured test plans, scenarios and release processes
• Lead and coordinate testing across multiple digital projects and releases
• Implement quality metrics and reporting to monitor release stability and defect trends
• Introduce and develop automated testing frameworks where appropriate
• Lead User Acceptance Testing (UAT) with internal stakeholders
• Promote best practices and champion quality across the digital team

Key Experience

• Previous experience as a QA Manager, QA Lead or Test Manager within a digital or eCommerce environment
• Strong understanding of software testing methodologies including functional, regression, integration and UAT testing
• Experience implementing QA frameworks, testing processes and governance
• Experience working within Agile development environments
• Strong stakeholder management and collaboration skills
• Experience supporting complex digital platforms or eCommerce ecosystems

Desirable

• Experience with platforms such as Magento/ Adobe Commerce, Umbraco Commerce or WordPress
• Experience introducing test automation frameworks
• Background in retail, lifestyle or consumer-focused brands

What Makes This Role Interesting

• Opportunity to build and shape the QA function from the ground up
• Work within a growing digital team supporting key eCommerce platforms
• High visibility role influencing quality across the entire digital delivery lifecycle
• Hybrid working with offices based in Brighton

If you are a QA professional who enjoys creating structure, improving delivery quality and driving best practices across digital teams, this could be a great opportunity to make a real impact.