2nd Line Engineer

Our client, a leading MSP is seeking a 2nd Line Engineer to join them on a full-time, permanent basis.

Due to an exciting period of growth our client is looking to expand their team of Engineers, and are looking for a 2nd Line Engineer to join them, where you will be responsible for providing a high level of technical support to a broad range of clients, working on daily tickets whilst working with the wider team of Engineers, working on both day-to-day support tasks and project work.

Due to the location of the office candidates are required to have access to their own vehicle.

Key Responsibilities:

• Resolve daily tickets from clients, supporting on software troubleshooting as well as installs and updates, as well as hardware faults
• Attend client sites when required to fix on-site faults and hardware issues
• Provide a high level of technical support to clients as well as maintaining a high level of customer service at all times
• Work on a mixture of day-to-day support and project work
• Act as the go-to for any questions or queries from other Engineers

Key Experience:

• A minimum of 3 years’ experience in a similar IT-related role
• MSP experience is advantageous, although not essential
• Used to providing a high level of technical support to a range of clients
• Windows Server 2012 – 2022
• Windows Desktop 7-11
• Office 365 knowledge
• Networking ability – DNS / Routing / Switching
• VMware
• Azure
• Active Directory

This is an excellent opportunity for a 2nd Line Engineer to join a thriving business who are leaders within their field, where you will given an excellent platform to learn, develop and progress your skills in a supportive environment, whilst working on a variety of day-to-day support tasks and project work with a varied client-base.

CVs are being reviewed, so please apply now for immediate consideration.