Customer Success Manager
We’re looking for an experienced Customer Success Manager to own the end‐to‐end customer journey for Noke - from contract handover through onboarding, go‐live, adoption, and long‐term success.
In this role, you’ll be the primary customer advocate and escalation point, working cross‐functionally to ensure every Noke site delivers a consistent, high‐quality customer experience.
What you’ll be responsible for:
- Leading onboarding and go‐live execution, including configuration, readiness, and training (virtual & onsite)
- Acting as the main escalation point and trusted customer partner
- Running regular check‐ins to drive adoption, manage risk, and ensure customer satisfaction
- Coordinating closely with Product, Support, Installation & Service teams to represent the customer voice internally
- Managing customer documentation and supporting finance‐related queries
- Improving processes, documentation, and training materials for scale and consistency
What we’re looking for:
- A collaborative, team‐minded professional who works seamlessly across Sales, Product, Support, and Delivery
- A relationship builder who earns trust at multiple customer levels
- Highly organised, operationally disciplined, and proactive
- Comfortable managing escalations, mitigating customer frustration, and driving resolution
- Commercially aware, with an eye for retention, upsell signals, and long‐term value
What we offer:
- Attractive starting salary
- 25 days’ annual leave (pro‐rata) plus bank holidays
- On‐site car parking
- Health Cash Plan
- Life insurance
- Paid volunteering leave
- Enhanced maternity and paternity pay
- Enhanced sick pay
- Bonus scheme linked to company performance
- Pension scheme via salary exchange
- Employee referral bonus scheme
If you enjoy owning outcomes, advocating for customers, and building repeatable success at scale, this could be the perfect next step.
Interested? Apply to learn more!
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