IT Support Analyst

IT Support Analyst - Bristol - £20,000 to £25,000

Bristol growth organisation is seeking an IT Support Analyst to join their established IT team.  As an IT Support Analyst, you will play a crucial role in maintaining the smooth operation of the company's IT systems and providing technical assistance to employees.

Responsibilities:

• Provide first-line technical support to internal users via phone, email, or in person.
• Troubleshoot hardware, software, and network issues, and escalate problems when necessary.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Set up and maintain user accounts and access permissions.
• Monitor and maintain computer systems and networks.
• Assist with IT projects and initiatives such as software upgrades and system migrations.
• Document IT procedures, configurations, and troubleshooting steps.
• Conduct user training on IT systems and tools.
• Stay updated with emerging technologies and trends in IT support.

Requirements:

• Proven experience as an IT Support Analyst or similar role.
• Solid knowledge of IT systems and applications, including Windows OS, Microsoft Office Suite, and basic networking.
• Experience with Active Directory and IT security best practice.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong customer service orientation.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

Benefits:

• Competitive salary based on experience.
• Opportunities for professional development and training.

For more information on this central Bristol based role please contact pete@ jiyuconsulting. co. uk

IT Support Analyst - Bristol - £20,000 to £25,000