Product Manager

Title: Product Manager – Field Service / Facilities Management

Location: Hybrid (UK)

Department: Product

Reports to: Head of Product

About Joblogic

Founded in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform.

We’re a global business with teams across the UK, Pakistan, and Vietnam. Since our management buy-out in 2013, we’ve grown rapidly — from ~£500k in revenue to ~£25M ARR, and from 11 people to nearly 500. Recently, we secured strategic growth investment from Vista Equity Partners , a world-leading enterprise software investor. With £100M+ in new primary capital, we’re accelerating our next phase of growth:

• Building an AI-first product roadmap
• Expanding into CAFM (Computer-Aided Facilities Management)
• Scaling across Europe and international markets

Our ambition is clear: £100M ARR .

Today, Joblogic supports over 100,000 users across HVAC, plumbing, electrical services, facilities management, and building maintenance. We’re entering a new era of intelligent automation, predictive maintenance, and data-driven decision-making for service businesses.

The Role:

We’re hiring a Product Manager who deeply understands Facility Management, Construction, or Field Service workflows and can translate real-world operations into clear product direction and intuitive user experiences.

This is a discovery-led, UX-focused role . You’ll shape how engineers, planners, supervisors, and contract managers use Joblogic every day — across web and mobile.

You’ll work closely with UX, Engineering, and Product Leadership to turn complex operational workflows into simple, scalable, and commercially valuable product solutions.

What You’ll Work On :

You’ll help evolve Joblogic across key workflows, including:

• Reactive job workflows
• PPM & contract workflows
• Scheduling & dispatch
• Field engineer mobile journeys
• Asset lifecycle management
• Quoting → job → invoicing flows
• Customer portals
• Data, reporting & insights
• Vertical-specific FM workflows

What You’ll Do

1. Lead Product Discovery

• Run deep workflow discovery with FM customers across roles (helpdesk, dispatch, engineers, supervisors, contract managers).
• Map real operational journeys from job creation through to invoicing and compliance.
• Identify friction, inefficiencies, and user pain points.
• Build strong problem statements backed by real evidence.
• Conduct customer calls, field visits, and usage observation.

2. Shape Product Strategy & Roadmap Inputs

• Translate discovery into clear themes, opportunities, and roadmap ideas.
• Prioritise work based on value, impact, and feasibility.
• Partner with senior product leaders on scope and sequencing.
• Clearly communicate intent to engineering, UX, and commercial teams.

3. Work Closely With UX

• Collaborate tightly with UX to design simple, human-centred workflows.
• Ensure designs reflect real FM constraints (SLAs, parts, compliance, delays).
• Test prototypes with customers before build.
• Maintain consistency across mobile and web experiences.

4. Write Clear Product Requirements

• Produce structured problem statements and solution briefs.
• Define workflow logic, edge cases, rules, and data interactions.
• Provide unambiguous requirements engineering can build from.
• Support BAs in breaking complex workflows into build-ready detail.

5. Support Delivery (Without Project Managing)

• Review builds to ensure workflow intent is met.
• Support QA with acceptance criteria and test scenarios.
• Validate features against real user needs.
• Support customer adoption of new workflows.

6. Drive Adoption & Continuous Improvement

• Track adoption, drop-off points, and friction.
• Use product data to refine workflows and outcomes.
• Iterate based on feedback and operational metrics.
• Ensure features deliver measurable value for office teams and engineers.

What You Bring:

Must-Have (Non-Negotiable)

• Experience in Facility Management, Construction Tech, or Field Service Management products.
• Strong understanding of FM workflows, including:
• Reactive & planned maintenance
• Engineer job flow
• Asset lifecycle management
• SLAs & compliance
• Quote → job → invoice journeys
• Ability to turn messy real-world workflows into structured product logic.
• Confidence working directly with customers, engineers, and operations teams.

Product Skills

• 3+ years’ experience as a Product Manager in B2B SaaS.
• Strong discovery and problem-solving skills.
• Excellent workflow mapping and systems thinking.
• Comfortable working closely with UX and Engineering.
• Clear, structured written communication (PRDs, specs, briefs).
• Able to manage multiple stakeholders effectively.

Nice to Have

• Experience with CAFM, CMMS, or FSM platforms.
• Exposure to scheduling or optimisation problems.
• Familiarity with API-driven integrations.
• Understanding of operational analytics and reporting.
• Experience designing or shaping mobile app workflows.

Why This Role Matters

Joblogic is evolving from a traditional FSM tool into a workflow-intelligent, vertical-focused platform .

This role ensures we build products that:

• Reflect real FM operations
• Reduce manual work and training time
• Simplify life for engineers and planners
• Scale across multiple FM verticals
• Deliver real operational value

Your work will directly shape how thousands of engineers, planners, subcontractors, and service teams experience Joblogic every day.