Customer Service Advisor - Environmental

Customer Service Advisor

Location: Lichfield - WS13

Salary: £15.46 per hour

37 hours a week, over 5 days Monday - Friday (once trained you may only be required on site 2 days a week)

Temporary role until 31st March 2027 (could be extended)

PLEASE NOTE: Candidates with experience/interest/qualifications in the Environment will be at an advantage.

Role: to carry out a wide range of specified routine and non-routine tasks to support in providing a high quality, efficient service within a Customer Service Hub working in a team who work with permits for work on/near a river (environmental permits). This could be, for example – following up customer enquiries or tracking planning consultations with local authorities.

The role includes data entry; responding to emails and other forms of communication. This requires excellent communication skills and a good standard of written and spoken English.

Main Duties and Responsibilities:

• General administration
• Data entry
• Responding to emails and other forms of communication
• Data input and some data analysis
• System input – tracking information
• Contacting key stakeholders and building good relationships
• Process improvement
• Support with presentations

Skills essential:

• General administration skills
• Data input and analysis
• Excellent communication skills both spoken and written
• Good level of numeracy
• Excellent IT skills

Skills Desirable:

• Project management skills
• Ability to evaluate feedback and ensure continuous improvement in processes.

Education:

A good standard of education is required; relevant educational qualifications in business management would be an advantage.

A car or other mode of transport is an advantage, as there will be the occasional need to go to other sites (monthly).