Technical Support Engineer
Are you ready to take your career to the next level? This is an exciting opportunity to join a forward-thinking company as a Technical Support Engineer. Offering a dynamic and collaborative environment, this role is perfect for someone who thrives on solving technical challenges and delivering exceptional support. With benefits such as flexitime, life insurance, a company pension, and the flexibility to work from home, this position offers both professional growth and a fantastic work-life balance.
What You Will Do:
- Provide proactive technical support to customers and sales teams, anticipating and escalating potential issues to management and technical teams.
- Take ownership of technical issues, managing and escalating them as necessary, while maintaining excellent communication with internal and external customers.
- Document and log all technical issues in the central database, ensuring they are kept up to date and resolved efficiently.
- Support the sales team by providing solution advice, proposals, presentations, and other customer communications.
- Lead and oversee customisation projects from start to completion, ensuring a smooth handover to the sales team.
- Manage demo systems and stock, ensuring timely fulfilment of demo requests while supporting onsite activities for customers and partners as needed.
What You Will Bring:
- Experience in at IT Support role working in computer diagnostics and repair.
- Detailed knowledge and understanding of PC building and skills in Windows-based personal systems, endpoint networking, and security.
- Strong written and spoken English skills, with additional European languages being a bonus.
- Self-motivation and the ability to work both independently and within a small team, managing multiple priorities effectively.
- Excellent customer management and communication skills, both written and verbal.
As a Technical Support Engineer, you will play a key role in supporting the company's mission to deliver cutting-edge solutions and exceptional service. Your technical expertise and proactive approach will contribute to the success of the sales team and ensure customer satisfaction. This is a chance to be part of a company that values innovation, collaboration, and professional development.
Location:
This role is based in Telford, The role is work from home Monday and Friday's amd flexi time.
Interested?:
If you're ready to make an impact and take the next step in your career as a Technical Support Engineer, don't wait! Apply now to seize this fantastic opportunity and join a company that invests in your success.
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.