Digital Platform Training Lead (Experience)

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Digital Platform Training Lead (Experience)Department: Workplace ExperienceLocation: NY, London, EuropeAbout JLLJLL is a leading professional services firm that specializes in real estate and investment management. Our comprehensive range of services helps companies around the world achieve their ambitions by delivering exceptional workplace experiences. With a strong global presence across 400+ client accounts, JLL is committed to shaping the future of work and creating environments that drive productivity, engagement, and well-being.Join Our TeamAt JLL, we believe that continuous learning and development are fundamental to delivering exceptional workplace experiences. As the Digital Training Platform Project Lead for our new AI-powered Experience Upskilling App, you will spearhead the global rollout of a revolutionary learning platform that will transform how we develop and upskill our 45,000+ on-site employees worldwide. Join us in democratizing personalized learning and driving measurable improvements in performance and satisfaction across our global workforce.Position SummaryThe Digital Training Platform Project Lead is responsible for managing the end-to-end implementation, deployment, and optimization of JLL's new AI-powered Experience Upskilling App across 400+ global client accounts. This role combines strategic project leadership with hands-on execution, overseeing the transformation from our current training capacity of 3,000 people annually to reaching 54,000+ employees through scalable, gamified learning experiences. The successful candidate will coordinate cross-functional teams, manage vendor relationships, drive adoption strategies, and ensure the platform delivers measurable business outcomes while supporting JLL's mission to enhance workplace experience capabilities globally.Key ResponsibilitiesPlatform Implementation & DeploymentPartnering closely with the Experience Platform Geo-Leads - drive the global rollout of the AI-powered Experience Upskilling App across 400+ client accounts, managing timelines, resources, and deliverables to ensure successful implementation within scope and quality parametersOversee the annual bulk licensing procurement process and coordinate license distribution to account team members upon app registrationManage vendor relationships and coordinate with the production-ready solution provider to ensure seamless integration and ongoing platform optimizationDevelop and execute phased deployment strategies to scale from current 3,000 annual trainees to 54,000+ employees within the planned 2-3 year growth trajectoryContent Development & CurationCollaborate with dedicated creator license holders to develop unlimited, role-specific content that addresses critical workplace experience competency gapsEnsure content creation aligns with learning science principles and delivers gamified, bite-sized learning experiences in multiple languagesCoordinate content customization for different client accounts while maintaining consistency with JLL's experience standards and methodologiesEstablish quality assurance processes for content development and ongoing content optimization based on user feedback and performance metricsChange Management & AdoptionDesign and implement comprehensive change management strategies to drive platform adoption across diverse geographical locations and account typesCreate communication plans and marketing materials to promote the app and demonstrate its value proposition to stakeholders at all organizational levelsWork with regional training app project leads to support regional communications strategyPerformance Measurement & AnalyticsImplement real-time metrics and analytics frameworks to measure training impact on performance and satisfaction across accountsDevelop dashboards and reporting mechanisms to track adoption rates, engagement levels, competency improvements, and business outcomesConduct regular performance reviews and optimization initiatives based on data insights and user feedbackCollaborate with account teams to correlate training metrics with client satisfaction scores and renewal ratesStrategic Support & ScalingSupport business development efforts by providing platform expertise during RFP responses and client presentation activitiesManage mid-year license procurement for unexpected demand from organic or planned workforce growth on a pro-rata basisQualificationsRequired:Bachelor's degree in Project Management, Learning & Development, Technology, or related field8+ years of experience in large-scale technology platform implementation, learning management systems, or digital transformation projectsProven experience managing global rollouts across multiple locations and diverse user basesProven experience of working with internal cross-functional partnersStrong project management skills with demonstrated ability to manage complex, multi-stakeholder initiativesExperience with vendor management and software licensing modelsKnowledge of learning science principles, gamification, and adult learning methodologiesExcellent analytical skills with experience in performance measurement and data-driven decision makingStrong stakeholder management and relationship-building abilities across all organizational levelsExceptional communication and presentation skills with ability to influence and drive adoptionProficiency in Microsoft Office Suite and project management toolsExperience with change management methodologies and adoption strategiesPreferred:Project Management Professional (PMP) certification or equivalentExperience with AI-powered learning platforms or educational technologyBackground in workplace experience, employee development, or facility managementProficiency in multiple languages apart from EnglishKnowledge of commercial real estate or corporate services industryExperience with multi-language platform deployment and localizationFamiliarity with learning analytics, competency frameworks, and skills assessmentPrevious experience scaling training programs from thousands to tens of thousands of usersUnderstanding of SaaS licensing models and enterprise software procurementSuccess MeasuresSuccessful global platform deployment within agreed timelines and budget parametersAchievement of target user adoption rates progressing toward 54,000+ employees within 2-3 yearsMeasurable improvements in workplace experience competency assessments and performance metricsHigh platform engagement rates and user satisfaction scores across diverse global accountsEffective license utilization and cost-per-user optimization through bulk procurement strategiesStrong correlation between platform usage and improved client satisfaction scoresThis role offers the unique opportunity to lead a transformational learning initiative that will impact tens of thousands of employees globally while positioning JLL at the forefront of AI-powered workplace experience development.Location: Remote –London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.SummaryLocation: London, GBRType: Full time