Customer & User Experience (CX/UX) Architect

Customer & User Experience (CX/UX) Architect

Salary: 38,000 - 42,000 per year (depending on experience) Plus bonus

Location: Mainly remote (work from home 4 days a week, 1 day a week in the office in Buckinghamshire)

Hours: Full-time, 35 hours per week

Are you passionate about creating great digital experiences? We're looking for a Customer & User Experience (CX/UX) Architect to join a friendly, forward-thinking not-for-profit organisation that is investing in improving its digital services.

This is a fantastic opportunity to play a key role in shaping how customers interact with our digital platforms while enjoying an excellent work-life balance with a 35-hour working week and mainly remote working.

What you'll be doing

• Design simple, engaging and user-friendly digital experiences.
• Understand customer needs through research and feedback.
• Map customer journeys and identify opportunities for improvement.
• Work with colleagues across the organisation to develop customer-focused solutions.
• Use UX, UI and design thinking techniques to improve websites and digital services.
• Help embed customer-centred design across the organisation.

What we're looking for

• Experience working in a CX and/or UX role.
• Knowledge of UX research, customer journey mapping and design thinking.
• Experience creating user-friendly interfaces (UI).
• Strong problem-solving and analytical skills.
• Ability to work with a range of stakeholders.
• Experience with websites, CMS or CRM platforms would be beneficial.
• Relevant UX/CX qualification or certification is desirable.

What's on offer

• 38,000 - 42,000 salary depending on experience.
• 35-hour working week.
• Work from home 4 days a week, with just 1 day per week in the office.
• 25 days annual leave plus bank holidays, increasing with service.
• Private healthcare and dental cover after probation.
• Up to 8% employer pension contribution.
• Life assurance.
• Company sick pay.
• Performance-related bonus scheme.
• Salary sacrifice schemes including cycle to work and additional annual leave.
• One paid volunteering day each year.
• Employee Assistance Programme.
• Free on-site parking.

If you're passionate about improving customer experiences and want to work for an organisation that makes a positive impact while offering genuine flexibility and work-life balance, we'd love to hear from you.