Onsite IT Desktop Support Engineer - ServiceNow

Role: Onsite IT Support Engineer
Location: Houston, Texas (Onsite working - 5 days per week)
Salary: Flexible dependent on experience, plus company benefits including pension and private medical cover

An accomplished, Onsite IT Support/Desktop Engineer is required for this superb opening to work in our leading global client's expanding IT services division as they expand their portfolio of services.

The IT Support Engineer will focus on providing IT services to end users. This will be a face to face role, working in the office 5 days per week.

You will perform Incident & Problem management, Root Cause Analysis and Resolution for all relevant tickets. You will also co-ordinate with the Service Desk and Third-Party vendors to manage all On-Site Technical Support requests to Resolution and Closure.

Role:

• The Onsite IT Support Engineer will deliver quality IT services from the respective HUB location, collaborating with various IT delivery teams to ensure the business meets its current and future requirements
• Acts as a liaison between technical and non-technical staff, communicating technical concepts clearly and understandably to the end-user
• The role focuses on providing IT services, following robust processes and providing accurate and consistent outcomes
• Understanding agreed Service Levels, ensuring SLAs and KPIs are met consistently, and providing the best support possible to business users

Required experience:

• Solid, recent experience in IT Deskside/Desktop support across medium/large organisations
• Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows
• Familiarity with helpdesk ticketing systems (ITSM tools). ServiceNow/Halo experience essential
• Ideally ITIL and MCSE qualified
• Strong customer service orientation, good communication, teamwork and interpersonal skills
• Ability to problem-solve complex hardware and software issues and operate under own initiative
• Knowledge of a variety of OS, Wifi, network fundamentals, software, and systems
• Fluent in mechanisms such as anti-virus, peripheral, workstations, and Cloud
• Attention to detail and the ability to multitask in a fast-paced environment

The role is fully onsite based in Houston, Texas, and you will be expected to commit to working full time in the office, please consider this when applying for the role.

If you are interested in the role and would like to apply, please click on the link or contact Jackie Dean at Jumar to be considered.

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