Senior CSM / Account Manager

Fixed term contract | 9-15 months | Maternity Cover

Starts April 2026

About Us

Jumptech is a fast-growing, award-winning SaaS company powering the energy transition. Our platform helps energy companies, automotive brands and installers deliver low-carbon technologies such as EV charging, solar, battery and heat pumps faster, smarter and with confidence.

We’ve evolved from managing installation workflows to improving them. By turning every project into measurable data, Jumptech helps customers identify bottlenecks, reduce time-to-install and drive operational excellence at scale.

Our partners include leading energy suppliers, OEMs, charge point manufacturers and national installer networks across the UK, Europe and North America. Together we’re building a connected ecosystem that accelerates electrification and makes clean technology rollout predictable and efficient.

Headquartered in Cambridge with teams in the UK and the US, Jumptech combines deep industry expertise with innovative software to help the world install net zero with confidence.

This role is part maternity cover for our Head of Customer Success, covering the day to day Customer Success and Account Management responsibilities.

You will need to hit the ground running. The focus is on maintaining momentum and ensuring customers continue to receive the level of service they expect from Jumptech.

The Role

You will own customer success across our enterprise customer base.

Key responsibilities include:

• Owning and managing relationships and growth with enterprise customers, who operate in high pressure environments with strict contractual requirements
• Proactively identifying opportunities for growth within existing accounts by understanding their business needs and aligning our solutions to help achieve their goals and drive MRR
• Acting as the escalation point for critical incidents and high risk customer issues
• Working closely with Product, Sales and Implementation to surface patterns, risks and improvement opportunities
• Using data, reporting and system insight to proactively identify issues before they impact customers
• Driving product activation and adoption by leading onboarding and training for new enterprise customers, with a deep product knowledge
• Owning and delivering on agreed customer success KPIs and objectives (growth focused)
• Protecting and strengthening the operational foundations Holly has built with customers

About you

This role is suitable for someone with deep experience in the green energy sector and enterprise SaaS environments.

You have

• Experience owning enterprise SaaS accounts as a CSM or Account Manager
• Direct experience working within the green energy ecosystem such as EV charging, energy suppliers, OEMs, charge point manufacturers or installer networks
• A strong understanding of enterprise customers, complex stakeholder environments and demanding service expectations
• Experience working closely with Product and Sales teams in agile environments
• Strong judgement under pressure and the ability to make calm decisions when things go wrong
• Excellent communication skills with the ability to explain complex technical issues in clear everyday language
• A pragmatic, organised and delivery focused approach
• Experience using CRM tools such as HubSpot

Nice to have: experience using Pendo and Tableau (or similar platforms)

What’s in it for you?

• Remote, flexible working from home
• Join quarterly team get togethers in Cambridge
• Vitality private medical insurance
• Unum group life cover
• 25 days of annual leave + bank holidays
• Birthdays off
• Join a collaborative, dynamic environment and work with cross functional teams to deliver our company’s vision and strategy
• Become part of the caring Jumptech family, where ongoing personal development and continuous learning are highly valued and supported

Our Core Values

• Grow - We learn, adapt and improve every day to deliver better outcomes for our customers and for the planet.
• Be Human - We collaborate with empathy and respect, creating space for people to thrive.
• Own It - We take responsibility and act with accountability, removing obstacles to progress.

Salary: £70k+