Practice Business Manager

Job summary

The Junction Surgery is seeking an experienced, commercially minded and forward-thinking Practice Business Manager to join our established GP practice in Huddersfield.We are particularly interested in candidates who are commercially savvy, confident with people management and comfortable taking ownership of the business and operational aspects of a busy GP practice. What we can offer:

24 to 32 hours per week, with some flexibility around working pattern.
Competitive salary, negotiable according to experience and expertise.
NHS Pension Scheme eligibility where applicable.
A supportive two-partner leadership structure.
The opportunity to have genuine influence over the future direction of the practice.
Scope to develop the role beyond traditional practice management, with a particular emphasis on business development, growth and long-term sustainability. We are looking for someone who does not simply want to maintain the status quo, but who can help us build on our existing strengths and ensure The Junction Surgery continues to thrive in the years ahead.

Main duties of the job

The Practice Business Manager will have responsibility for the effective management and development of the practice, including:

Providing strong operational and strategic leadership across the practice.
Managing and supporting the practice workforce, including recruitment, performance management, staff development and HR matters.
Overseeing practice finances, budgets, income streams and expenditure.
Ensuring the practice maximises income from its GMS contract, QOF, enhanced services and other NHS opportunities.
Working with the Partners to identify opportunities to increase our patient list size and grow practice income.
Ensuring appropriate workforce planning and effective use of clinical and non-clinical resources.
Maintaining robust governance, policies and systems to support ongoing CQC compliance.
Monitoring performance and identifying opportunities to improve efficiency, productivity and patient services.
Working effectively with the PCN, ICB and wider NHS organisations.
Supporting the Partners with business planning and the longer-term strategic development of the practice.
Helping ensure the practice remains a stable, sustainable and financially viable organisation within an evolving primary care environment.

About us

We are a two-partner, 6,700-patient GMS practice, serving a diverse inner-Huddersfield population. We are proud to be a GP training practice, rated Good by the CQC, with consistently strong performance as a high QOF achiever. Our senior GP partner holds leadership roles within the ICB and Tolson primary care network. We are looking for someone who can combine excellent day-to-day operational management with a strong business focus. Working closely with the GP Partners, the successful candidate will play a central role in ensuring the practice remains financially stable, operationally efficient and well positioned for future growth.

Job description

Job responsibilities

Responsibility for the smooth, efficient and profitable running of the Practice, and maintaining a happy and committed team.

Also keeping the partners abreast of forthcoming changes in the NHS and giving them options for responding to change.

Job responsibilities:

Personnel and Training

Managing the administrative staff and non-clinical management of nursing staff, and taking lead responsibility in staff appraisal and in organising recruitment selection and training.

Ensuring contracts of employment are provided to all staff and that all relevant employment legislation is followed. Ensuring the Practices employment policies and procedures are comprehensive and up to date.

Finance and Profitability

Responsibility for the bookkeeping, petty cash and other financial aspects of the Practice including payroll and NHS pension scheme arrangements

Ensuring that all income and expenditure due to or made by the Practice is received or recorded in the accounts of the Practice and preparing financial reports

Information Technology

Responsibility for the computer system including organising any maintenance and developments to the system. Ensuring compliance with Data Protection legislation including smart-card administration.

Premises and Equipment

Responsibility for security, repairs, insurance and maintenance of premises, services and equipment.

Ensuring that the Practice complies with aspects of Health & Safety at Work legislation.

Patient Services

Implementing and maintaining systems to receive patient enquiries and suggestions including oversight of the Practice based complaints procedure

Reviewing and updating the Practice information leaflet/website, Practice publicity and health education material.

Future Planning

Preparing a Practice Business Plan, Annual Report and Practice aims and objectives as required by Dr Ali

Keeping abreast of developments within the NHS that might impinge on the Practice or individual partners and offering options for consideration by the partners.

External Relationships

Ensuring efficient internal and external communication including being the focal point for contact with the Primary Care Organisation, solicitor, accountant and other bodies

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk

Ensure all significant events or adverse incidents are recorded and dealt with appropriately.

Ensure full compliance with all CQC requirements.

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services

The post-holder will

Apply Practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Information Governance

The post holder is responsible for Information Governance and for updating and completing the Information Governance Toolkit on-line annually.

The post-holder will ensure regular IG training and cascade timely information when required.

Person Specification

Qualifications

Essential

Business management NVQ Level 3 or equivalent hands-on administrative experience in a general practice for 2 years or more.
High interpersonal skills to inspire staff and align teams with the practice's vision.
Ability to allocate resources strategically and safeguard profit margins while optimizing existing workflows.
Competence in handling accounts, managing payroll percentages, monitoring overhead, and reviewing cash flow
Proficiency with electronic medical records (EMR), practice management software, and the ability to analyze operational metrics for reports.

Desirable

Familiarity with compliance standards, risk management, and regulatory frameworks (such as NHS guidelines or quality standards).
Experience hiring, training, appraising, and managing performance for non-clinical or multi-disciplinary teams.
Experience with Iris payroll
Experience of NHS Pensions
Experience of Xero accounting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Junction Surgery

Address

The Junction Surgery

Birkhouse Lane

Moldgreen

Huddersfield

HD5 8BE

United Kingdom

Employer's website

https://www.junctionsurgery.co.uk/

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