Senior Technology Support Analyst.

Then Just Eat Takeaway.We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. We’re looking for a well-rounded IT professional to join our Enterprise IT Operations team with a clear focus on 2nd line ticket ownership. This is a great opportunity for someone eager to build on leadership, mentoring, and hands-on hardware/software troubleshooting while driving automation, audit readiness and continuous improvement across our environment.

Supporting the end users within the office ensuring suitable processes and support is in place Own 2nd line tickets end-to-end, including triage, diagnosis, resolution, stakeholder communication, and timely, high-quality closure Provide desk-side and remote support for Drop-In issues (monitors, docks, peripherals, imaging/builds, connectivity) and core productivity blockers Support starters/leavers processes, device lifecycle and license hygiene, with accurate records to meet audit requirements Utilise AI to improve processes and drive change (auto-triage, knowledge surfacing, solution suggestions, self-service and auto-remediation) Intune/JAMF/Google Admin) for repeatable tasks, compliance checks and consistent audit coverage Contribute to Problem/Change, refine playbooks and knowledge articles, and support 1st line to uplift first-time-fix Ensuring the highest level of service is delivered, high performance and quality is maintained and our end user support experience is valued

End user support experience at an exceptional standard Experience leading on tasks, projects or people which has been proven in development activities or in practice Windows 11, macOS and Chrome OS Google Workspace (Users, Groups, Google Meet kit & Chrome devices), Okta, Intune, JAMF Experience providing Audio/Visual support (desirable)

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. It's a competition for something incredibly valuable – our customers' choice. They guide every interaction, every decision, every innovation. Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belonging We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.