2nd Line Support Engineer
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2nd Line Support Technician
Up to £35,000 Kent
Are you a 2nd line engineer with at least 3 years of recent IT support experience?
Our client is a well-established MSP, and they are looking for a 2nd Line Support Technician to join their fast-growing team. The candidate will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team
General Skills & Experience:
- Administering and supporting the customer's infrastructure
- Delivering second line support
- Demonstrating the ability to troubleshoot and resolve complex issues
- Planning and recommending enhancements to ensure that IT capacity meets current and future business requirements in a cost-effective manner
- Customer site visits
- Complete proactive works, including but not limited to: Windows patching, network device firmware updates, setup of SNMP monitoring, documentation creation and review of Office365 secure score.
- New desktop and laptop setups, including other minor implementation works. This may be performed remotely or on the client site, depending upon the scope of works
Technical Skills:
- Handle escalated calls from first line Service Desk
- Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls and Exchange/Office 365
- Monitor and troubleshoot server and network performance utilising the monitoring system to ensure any necessary action is taken
- Administer backup and disaster recovery systems and processes
- Management of relationships with third parties and suppliers
- Keep operational documentation up to date
- Attend client sites for issue resolution and pro-active maintenance
- Out-of-hours and/or on-call working is periodically required
- Excellent knowledge of Microsoft Windows Server 2008/2012/2016/2019 including NLB and clustering
- Good knowledge of Hyper-V and VMware ESX
- Experience managing Azure, primarily Virtual Machine Infrastructure
- Strong knowledge of Microsoft Exchange Server and Office 365 including Sharepoint and AzureAD.
- Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs
- Good Knowledge of backup and DR services (Backup Exec, Datto, Azure)
- Experience in managing Cisco switches and routers.
- Good knowledge of cloud telephony systems
- Knowledge of iSCSI/Fibre channel Storage Area Networks, such as EMC
- Knowledge of Windows Script Host/VBScript/ PowerShell
- Strong knowledge of Microsoft Windows 7-11
If you are interested please contact me ASAP for more information on (url removed)
- Company
- Just IT Recruitment
- Location
- Sidcup, Kent, Greater London, United Kingdom
- Employment Type
- Permanent
- Posted
- Company
- Just IT Recruitment
- Location
- Sidcup, Kent, Greater London, United Kingdom
- Employment Type
- Permanent
- Posted