Apprentice - ICT

IT Service Desk Analyst Apprentice
A leading accountancy and business advisory firm is seeking a talented IT Service Desk Analyst Apprentice. This firm provides crucial advice and solutions to entrepreneurial organizations navigating today's dynamic business landscape. Working closely with Britain's economic engine-ambitious, high-growth businesses-the firm directly advises owners and management teams, helping them fuel the economy.
The IT Service Desk Analyst will play a pivotal role in maintaining and advancing the firm's IT infrastructure. Reporting to the IT Hub Lead, the successful candidate will assist in delivering IT support across the organization, ensuring the firm's services and applications are fit for the modern market.
Key Responsibilities:
* Act as the first point of contact for IT support incidents and service requests.
* Record, resolve, and escalate support issues to appropriate teams.
* Ensure IT support functions operate within defined KPIs and SLAs.
* Collaborate with various departments to implement new ideas and maintain existing technology.
* Communicate regularly with senior managers, Directors, and Partners to enhance client service delivery.
* Identify opportunities to enhance service delivery and provide additional services to clients.
Candidate Profile:
* Pro-active and able to manage tasks independently.
* Strong collaborator, confident in communicating with senior stakeholders.
* Keen to learn and develop within a supportive environment.
* Passionate about finding innovative solutions and driving technological advancement.
The firm prides itself on a people-centered culture built on mutual support and respect. Employees benefit from formal mentoring, coaching, and an agile working framework that fosters connectivity and collaboration. The firm invests in state-of-the-art collaboration spaces, providing ample opportunities for professional growth and network building.
The company offers structured career development programs, resources, and frameworks to help employees achieve their personal goals and career ambitions. The IT team is the backbone of the firm, and employees are given the training and support needed to thrive.
The firm is dedicated to adapting and evolving to build on its strengths. It combines global reach, integrity, and expertise to empower employees and drive client success. The company fosters an open and creative environment, encouraging employees to shape the future together.