Digital Support Technician Apprentice
We are seeking a motivated and tech‐confident Digital Support Technician Apprentice to join our team in the WN1 area. This role is ideal for someone who enjoys solving technical problems, supporting others, and wants to begin a career in IT and digital systems.
Role
As a Digital Support Technician Apprentice, you will provide first-line digital and IT support across the organisation, helping colleagues make effective use of technology and digital tools. You will learn how to deliver technical assistance, maintain digital systems, and support the smooth running of day‐to‐day IT operations.
You will gain hands-on experience in:
- Responding to IT support requests and troubleshooting issues
- Installing, configuring, and updating software and hardware
- Supporting users with digital tools such as Microsoft 365
- Maintaining accurate records of IT support activities
- Learning basic networking, security, and device management
- Managing user accounts and permissions
- Identifying and escalating more complex issues where needed
Training
Digital Support Technician Level 3.
The successful candidate may be chosen to have a full-time role after completing their apprenticeship.
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- NOWSKILLS LIMITED
- Working Week
- Monday to Friday, working hours TBC
- Expected Duration
- 1 Year 4 Months
- Positions Available
- 1
- Closing Date
- Monday, 13th April 2026
- Start Date
- Wednesday, 13th May 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Administrative skills
- Team working
- Initiative