IT Support Apprentice
This apprenticeship offers the opportunity to work in a fast-paced IT environment where no two days are the same. You'll gain valuable hands-on experience supporting business systems, resolving technical issues and working with a range of modern technologies while completing your Level 3 IT Apprenticeship.
Role
- Deliver first-line IT support to users via phone, email and remote support
- Diagnose and resolve hardware, software and system-related issues
- Install, configure and maintain desktop PCs, laptops and mobile devices
- Set up new user accounts and manage passwords using
- Microsoft 365 and Active Directory
- Support network connectivity, printers and business applications
- Record and manage support requests using the IT helpdesk system
- Assist with software installations, system upgrades and hardware deployments
- Carry out routine maintenance to ensure systems remain secure and up to date
- Help maintain accurate technical documentation and IT asset records
Training
- Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab)
- Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- NOWSKILLS LIMITED
- Working Week
- Monday to Friday, 9am- 5pm
- Expected Duration
- 1 Year 4 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 2nd September 2026
- Start Date
- Friday, 2nd October 2026
Desired Skills
- Communication skills
- IT skills
- Customer care skills
- Team working
- Initiative
About the Employer
KAINUU LTD
Our Digital Marketing, IT Infrastructure, Content Creation, and Data Analytics apprenticeships are designed in collaboration with employers. We combine expert teaching and learning with real-world experience to equip our apprentices with the skills, knowledge, attitudes and behaviours for a successful career.