Application Support SRE

The Real Time Payments International team is looking for a Site Reliability Engineer (SRE) to drive application deployment readiness, manage day-to-day operational stability and support the reliability of critical payment platforms by implementing automation, leverage best practices and work with a high‐impact team responsible for driving production readiness, reliability, and DevOps automation across platforms.

This role plays a key part in incident management, change readiness, and platform operations, while contributing to continuous improvement initiatives.

Key Responsibilities

Platform Operations & Stability

• Support end-to-end availability, monitoring, and performance of critical payment platforms.
• Execute operational processes to ensure platform health and stability.
• Participate in capacity checks, readiness validations, and environment monitoring.

Incident Management & Execution

• Actively manage and coordinate incident triage and resolution.
• Serve as incident commander driving medium to high-severity incidents.
• Ensure timely updates, accurate impact assessment, and appropriate escalation.
• Contribute to root cause analysis with clear identification of actions and ownership.

Change & Release Support

• Participate in highlighting gaps and defining test cases required for a change in lower environments and validate lower environment test completeness.
• Ensure adherence to change governance processes (test case reviews, checklists, approvals, rollback readiness).
• Engage in creating change plans and support execution of production changes, deployments, and validations.

Technical Troubleshooting

• Perform hands-on troubleshooting across:
• Application behaviour and dependencies.
• Infrastructure components (compute, network, storage).
• Database and performance issues.
• Collaborate with engineering, infrastructure and other technical teams to isolate and resolve issues efficiently.

Monitoring & Observability

• Improve system health monitoring using observability tools and alerts.
• Identify gaps in alerting and contribute to improving quality of alerting and dashboards.
• Ensure proactive detection of anomalies using observability tools.

Automation & Process Improvement

• Contribute to automation initiatives to reduce toil and errors.
• Identify repetitive operational tasks and drive improvements.
• Support implementation of DevOps best practices.
• Leverage AI-driven tools to improve monitoring, incident detection, and operational efficiency, enabling faster troubleshooting and reduced manual effort in day-to-day operations.

Stakeholder Coordination

• Work closely with engineering, program teams, and external partners during incidents and changes.
• Provide structured updates to stakeholders with clarity and consistency.
• Ensure alignment during critical activities.

Risk Identification

• Highlight operational and platform risks including test coverage gaps, infrastructure constraints, dependency risks.
• Escalate issues proactively and support mitigation tracking.

Team Contribution & Mentorship

• Support onboarding and guidance of junior team members.
• Contribute to runbooks, documentation, and knowledge sharing.
• Drive consistency in execution and adherence to operational standards.