Executive Support Engineer

We are looking for someone who has previous experience supporting executives at an enterprise level.

Minimum of 3 years (desirable 6 years)’ technical experience in providing quality services to the end users which includes

• Possess strong communication skills in English both verbal and written.
• Have a collaborative and approachable manner that diagnoses and resolves issues/problems in a timely manner showing tenacity and awareness of the service impact to the customer being supported.
• Act as the primary interface to the customer, to lead and liaise with key contacts in other resolver groups to ensure appropriate action is taken to resolve issues.
• Provide both onsite and remote support for AV and specialized applications like Reuters, ensuring minimal executive downtime.
• Proactively resolve issues using tools such as ServiceNow, GenAI bots, and predictive diagnostics.
• Be able to provide a white glove concierge service to all executive users.
• Deliver tailored, empathetic support based on executive user needs.
• Provide information on our customers’ products and services when asked.
• Seasoned in supporting Microsoft and Apple operating systems in an enterprise environment
• Mobile device support (iOS/iPhone/iPad)
• Experience in Mobile Device Management and Mobile Application Management. (iPhone and Android)

• General Core Competencies to be considered when hiring:
• Customer focused – Customer is #1 Attitude
• Professional and courteous
• Problem solving attitude
• Very good communication skills
• Personal accountability for results
• Detail oriented
• Strong analytical and troubleshooting skills
• High integrity
• Ability to think and act quickly