Service Delivery Manager

Experience: 12+ years

Key Skills

• Expertise in Snowflake, AWS Services, DBT

• Strong background in data integration and reconciliation

• Experience managing technical support teams & service delivery

• Solid understanding of ITIL (ITIL v4 Foundation preferred)

• Familiarity with SLAs, service management tools, and ticketing systems (ServiceNow a plus)

• PowerBI, Qlik Replicate, Fivetran, Snaplogic, Globalscape

• Python, Full Stack (Node/React.js), AI/ML

• Informatica ETL, Oracle PL/SQL, QlikSense/QlikView

• Bachelor’s in CS/IT (preferred)