Technical Design Authority

Location: Reading, UK

Work Mode: Hybrid – 2 to 3 days onsite

Our client, a leading IT services, consulting, and business solutions company, is looking for an experienced BMC Helix Technical Delivery Authority to lead the end-to-end delivery of complex BMC Helix ITSM solutions. This role combines solution architecture, technical leadership, and project governance, ensuring high-quality outcomes aligned with business objectives and ITIL best practices.

• Define, validate, and govern BMC Helix architecture across ITSM Suite, Digital Workplace, CMDB, and Smart IT.
• Design scalable, secure, and maintainable solutions using BMC Helix Innovation Studio and Business Workflows.
• Ensure alignment with ITIL best practices and enterprise standards.
• Architect and implement integrations with third-party systems (e.g., Active Directory, Orchestrators, Service Assurance tools).
• Configure and manage APIs, web services, and middleware for seamless data exchange.
• Lead complex integrations such as CMDB reconciliation, auto-ticketing, and identity management.
• Own technical delivery across multiple projects, ensuring governance and quality standards.
• Conduct risk assessments, manage dependencies, and implement mitigation strategies.
• Balance customization vs. out-of-the-box capabilities to minimize technical debt.
• Collaborate with PMO on delivery planning, timelines, and resource allocation.
• Drive Agile execution models (Scrum, iterative releases) for BMC Helix implementations.
• Provide status reporting, stakeholder communication, and escalation management.
• Validate solution performance through E2E testing, UAT, and go-live readiness.
• Implement monitoring and health checks for CMDB and ITSM modules.
• Identify opportunities for automation and process optimization.

• 5+ years in BMC Helix / Remedy ITSM architecture and delivery.
• Hands-on experience with AR System, Atrium CMDB, Digital Workplace, Smart IT, and Smart Reporting.
• Strong knowledge of ITSM processes: Incident, Change, Problem, Service Request.
• Proven experience integrating BMC Helix with external platforms (AD, orchestrators, discovery tools).
• Familiarity with APIs, web services, and data migration strategies.
• Experience in Agile and Waterfall project methodologies.
• Ability to manage multi-vendor environments and complex delivery landscapes.
• Strong technical leadership, decision-making, and delivery ownership.

• Excellent customer interaction and stakeholder engagement skills.
• Experience working in large-scale or regulated enterprise environments.

• Be part of a leading global IT services and consulting organization.
• Lead enterprise-scale BMC Helix implementations.
• Hybrid working with flexible onsite days.
• Work in a collaborative environment with technical ownership and visibility.
• Opportunities for upskilling and career progression.