Customer Service Specialist Apprentice
The Customer Service Specialist Apprentice will support the Customer Account Management team in delivering exceptional service to King & Fowler's aerospace customers.
You'll develop skills in customer relationship management, supply chain coordination, and production communication to support business excellence and growth.
Role
Customer Support:
- Respond to customer enquiries
- Provide order updates
- Support customer communications
- Prepare customer reports
- Maintain customer records
Account Management Support:
- Assist Customer Account Managers with customer activities
- Monitor customer actions
- Update CRM and ERP systems
- Support customer review meetings
- Help coordinate customer visits
Supply Chain Coordination:
- Monitor customer orders
- Liaise with production and scheduling
- Support delivery planning
- Assist with expediting customer orders
- Help resolve customer delivery queries
Continuous Improvement:
- Support customer satisfaction initiatives
- Assist with customer feedback analysis
- Participate in improvement projects
- Develop understanding of aerospace customer requirements
Training
The structure of the actual apprenticeship will be based on the relevant standards and tailored to take account of the individual employer's and apprentice's needs and wants. As a minimum, this will include:
- Briefing and engagement sessions delivered by Bragd and the employer to explain the apprenticeship in more detail
- An initial assessment of your level of relevant knowledge, skills and behaviours (KSBs) to allow a tailored, individualised programme to be developed
- An initial assessment of your level of functional skills including English and mathematics
- An individual learning plan (ILP) that describes the activities that will be completed as part of your learning journey
- A structured programme of off the job (OTJ) training, learning and development activities that meet the ‘OTJ’ requirement, delivered by a team of experienced trainers and tutors
- Ongoing 1-2-1 support from your employer and a dedicated tutor/mentor from Bragd
- Regular assessment and signposting to help you keep you on track with developing the range of required knowledge, skills and behaviours
- Quarterly progress reviews to recognise achievement, confirm additional support needs and identify next steps
- Support and guidance to help you complete your end point assessment, where you will demonstrate the wide range of KSBs you have developed during your apprenticeship programme
Customer Service Specialist → Customer Account Manager → Key Account Manager → Commercial & Business Development Manager.
- Apprenticeship Standard
- Customer service specialist (level 3)
- Training Provider
- BRAGD LLP
- Working Week
- Monday to Friday, 9am to 5pm
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Saturday, 10th October 2026
- Start Date
- Monday, 2nd November 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Logical
- Team working
- Initiative
- Willingness to learn
- Positive and enthusiastic
Qualifications
- Maths, English and Computer Science GCSE, grade 9 to 4 (Essential)
About the Employer
KING AND FOWLER UK LIMITED
King & Fowler is a well-established aerospace specialist with a heritage dating back to 1887. Based in Liverpool, the business provides a comprehensive range of surface treatment, special process and non-destructive testing (NDT) services to the global aerospace sector.