IT Apprentice
King's Service Centre are offering a fantastic opportunity to join their Service Desk team as an IT Apprentice. This is an excellent opportunity to develop new skills.
Role
It is King's Service Centre's mission to support and deliver innovation and excellence to King's College London, working towards our Vision 2029.
As a member of the Service Desk team, you will provide the highest standard of first line support for IT services to staff and students at King's College London, delivering exceptional customer satisfaction and a personalised service, whilst achieving the defined service performance KPIs. The Service Desk is a 24-hour contact centre, supporting IT, Estates & Facilities, Switchboard, Student and Residencies queries.
The postholder will handle frontline queries from various sources including:
- Self-service
- Telephone
It is vital that the post holder has excellent troubleshooting, communication and customer service skills. The post holder will work closely with colleagues in King's as well as other key stakeholders and will use the Service Management toolset to record service requests and incidents.
This position requires a high percentage of First Contact Resolution, request fulfilment and problem-solving using various diagnostic tools. In addition, interpersonal skills are required to support customers and handle escalations in-line with King's Service Centre's policies and procedures.
Training
You will be working towards a Level 3 Digital Support Technician apprenticeship standard.
You will receive on and off the job training and support from your tutor and an Apprenticeship Advisor.
You will be required to attend Cornwall College St Austell on a fortnightly basis as part of the apprenticeship training.
Many apprentices progress through the variety of roles either within our Cornwall office or on one of our London campuses.
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- CORNWALL COLLEGE
- Working Week
- The hours for this post are 8.5 hours per day (inc 30-minutes lunch break). Covering 07:00 - 21:30, on a 5-in-7 basis.
- Expected Duration
- 2 Years
- Positions Available
- 1
- Closing Date
- Friday, 10th July 2026
- Start Date
- Monday, 12th October 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Team working
Qualifications
- English GCSE, grade 3 (Essential)
- Maths GCSE, grade 3 (Essential)