Support Agent
Support Agent
Crewe
Permanent
Full-time
We are currently seeking a proactive and customer-focused Support Agent to join a growing team. This is a fantastic opportunity for someone who enjoys problem-solving, delivering excellent customer service, and working in a fast-paced environment.
In this role, you will be responsible for supporting a wide customer base, building strong relationships, and ensuring a high standard of service is consistently delivered. You ll play a key part in resolving issues, maintaining communication, and contributing to continuous improvements.
Key Responsibilities:
- Provide first-line support, handling a range of technical and customer queries
- Respond to support tickets and calls within agreed service levels
- Communicate clearly and professionally with customers at all times
- Take ownership of incidents, providing regular updates through to resolution
- Collaborate with internal teams to resolve issues efficiently
- Identify recurring problems and suggest improvements to processes or services
- Maintain accurate customer records and documentation
Key Skills & Experience:
- Strong problem-solving skills with a logical and analytical approach
- Excellent communication skills, both written and verbal
- Ability to manage multiple tasks and priorities in a busy environment
- A team player with a proactive and positive attitude
If you are interested in this role please apply directly or email your CV over to (url removed). You can also call Ellie on (phone number removed).
INDCOM