Customer Operations Manager (Graduate / Trainee Programme)

A unique opportunity for curious, ambitious graduates or school leavers to build a career at the intersection of technology, property and customer operations within a growing PropTech business.

Do you enjoy figuring out how technology works?

Maybe you’re the person who enjoys experimenting with new apps, connecting systems together, or finding smarter solutions. If you like understanding how technology works and helping others get the most from it, this could be the perfect place to start your career.

At KPro, we’re looking for curious, ambitious people to join our Customer Operations team. You’ll work with housing providers as they adopt our software platform, acting as a bridge between customers and our Product and Technology teams.

KPro is a specialist software platform used by affordable housing providers and property organisations across the UK to manage the marketing, sale and administration of homes. Our platform supports organisations in managing thousands of property transactions each year.

As the housing sector continues to modernise, technology is becoming increasingly central to how homes are marketed and sold. KPro sits at the centre of that transformation, connecting customers, housing providers and property data.

• Supporting customer onboarding and technology rollouts
• Acting as a link between customers and our Product and Technology teams
• Troubleshooting problems and identifying practical solutions
• Working with colleagues across commercial, product and tech teams
• Developing knowledge of the housing and property sector

You’ll receive structured training and mentoring as you develop your skills. As you grow in the role, opportunities may open up across areas such as:

• Customer Success
• Product & Technology
• Commercial & Business Development
• Operations & Delivery

We’re particularly interested in candidates who enjoy understanding how technology works and finding smarter ways to solve problems. For example, you might:

• Be the person friends ask for help with technology or troubleshooting issues
• Enjoy experimenting with new apps, software or AI tools
• Have built something yourself - a website, spreadsheet system or side project
• Naturally look for ways to make processes faster or more efficient

You don’t need formal technical experience - curiosity and problem solving are what matter most.

• Strong problem-solving ability and curiosity about technology
• Excellent communication and interpersonal skills
• Comfortable working with different teams and stakeholders
• Organised and process-oriented mindset
• Ambition to build a career in a B2B technology environment
• Degree-level education is desirable but not essential
• An interest in housing, property or real estate would be a bonus.

• £27,000 starting salary
• Minimum £5,000 bonus in year two
• Excellent career progression opportunities across multiple departments
• Hybrid working (Central London office 1–2 days per week)
• Structured training and professional development
• Collaborative and supportive team culture
• Regular team socials and incentives

Please note: This is a hybrid working role with a requirement to come into our Central London Office 1-2 days a week.

KPro values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage applications from all sections of society and are happy to discuss reasonable adjustments to support your application.