IT Support Apprentice
Are you passionate about technology and ready to turn that passion into a rewarding career? If you're eager to learn, enjoy solving problems, and want to gain hands-on experience in a professional IT environment, this could be the perfect opportunity for you.
Role
This role provides hands-on experience across a hybrid IT environment, including Microsoft 365, endpoint management, and infrastructure support. The apprentice will work closely with experienced IT staff to develop technical skills and support business IT operations. This position is integral to maintaining operational efficiency and supporting end users across the business.
The IT Support Apprentice will be responsible for the following duties:
- Provide first-line IT support for hardware, software, and access issues
- Log and manage support requests through the service desk
- Assist with setup and configuration of laptops, desktops, and mobile devices
- Support onboarding and offboarding processes (accounts and devices)
- Maintain accurate IT asset records and inventory
- Assist with Microsoft 365 and Entra ID administration (basic tasks)
- Support printers, meeting room equipment, and general office IT systems
- Assist with troubleshooting and resolving day-to-day IT issues
- Update IT documentation and knowledge base articles
- Support IT projects such as device rollouts, upgrades, and improvements
- Participate in apprenticeship training and coursework
Training
Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.
On successful completion of the apprenticeship, and subject to satisfactory performance, you'll have the opportunity to move into a permanent full-time role. Kraken are committed to developing their people and offer clear opportunities for career progression, ongoing training, and professional development to help you reach your full potential.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- PETA LIMITED
- Working Week
- Monday to Friday - Flexible around the core hours (10:00 to 15:00)
- Expected Duration
- 1 Year 10 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 30th September 2026
- Start Date
- Monday, 5th October 2026
Desired Skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Strong interest in IT
- Strong interest in technology
- Understand computer systems
- Understand computer apps
- Willingness to learn
- Strong communication skills
- Able to follow processes
Qualifications
- English GCSE, grade C/4 (Essential)
- Maths GCSE, grade C/4 (Essential)