Senior Operations Coordinator

KT & Coe are delighted to working with an excellent client based in Norfolk. Who are a fast-growing organisation, passionate about helping clients navigate change and optimise how they work through the effective use of technology. The team of technology and digital specialists bring expertise, energy, and a shared commitment to doing the right thing for our clients. They work with a diverse range of organisations on complex, high-impact projects and pride ourselves on making a measurable difference.

Role Purpose

The Senior Operations Coordinator is a pivotal role in ensuring smooth and efficient day-to-day operations. This position focuses on workforce planning, contract administration, and recruitment, while also supporting the Director of Operations in driving operational excellence across the organisation.

This is a role for a proactive, highly organised, and commercially aware individual who thrives in a fast-paced environment. You’ll oversee a wide range of administrative and compliance-related tasks, with particular emphasis on recruitment, onboarding, induction, offboarding, and workforce planning.

Key Responsibilities

Contract Administration

• Create and manage Statements of Work (SOWs) for client engagements, ensuring accuracy, compliance, and alignment with commercial terms.
• Track all active SOWs, monitoring progress and renewal timelines.
• Generate and maintain accurate associate contracts, ensuring they align with agreed terms.

Resource Planning & Recruitment

• Maintain workforce planning visibility, tracking resource availability and relevant skills.
• Manage the recruitment process from job postings to candidate selection, liaising with internal teams, networks, and external agencies.
• Oversee onboarding and induction for employees and associates, ensuring a smooth transition into the organisation.

Internal & External Communication

• Act as a central point of contact between internal teams, associates, clients, and leadership.
• Support team planning meetings and ensure effective communication across departments.
• Monitor shared mailboxes and handle enquiries promptly and professionally.

Compliance

• Oversee joiner, mover, and leaver processes to maintain operational efficiency and compliance.
• Ensure processes meet policy requirements for time off, timesheets, expenses, and travel bookings.
• Track and report on key operational metrics.

Sales & Event Support

• Provide operational support for bids and proposals, ensuring timely and compliant submissions.
• Coordinate event-related logistics to ensure smooth execution.

Behaviours & Capabilities

• Highly diligent with exceptional attention to detail.
• Structured, reliable, and able to work independently.
• Adaptable, hands-on, and calm under pressure.
• Strong communicator with commercial awareness.
• Continuous improvement mindset, always seeking process enhancements.

Experience Required

Essential

• 3+ years in an operational role within an SME or larger organisation.
• Strong understanding of operations and process improvement.
• Experience in HR administration and recruitment.
• Proficient in Microsoft 365 (Word, Excel, PowerPoint, SharePoint).

Desirable

• CIPD Level 5 or above.
• Familiarity with HR systems and contract management tools.
• Experience with Employer of Record (EOR) processes.

Values Alignment

We are looking for someone who demonstrates:

• Teamwork – collaborative and inclusive.
• Adaptability – embraces change and improvement.
• Drive – proactive and results-focused.
• Integrity – acts with honesty and responsibility.
• Commitment – dedicated to achieving goals.

What Success Looks Like

• Smooth daily operations with clear processes.
• Recruitment aligned with commercial needs, delivering high-quality hires.
• Efficient onboarding and offboarding processes.
• Accurate and compliant contract management.
• Recognition as a dependable and solutions-focused team member.