Customer Success Manager

Customer Success Manager – Data & AI (Azure / GCP)

Company: Kagool

At Kagool, we help enterprise organisations unlock the value of their data through modern Data, AI and Cloud solutions. We specialise in delivering scalable analytics, AI and digital transformation programmes with deep expertise across SAP ecosystems and cloud-native platforms.

As we continue to grow, we are looking for an experienced Customer Success Manager to build strategic customer relationships and ensure successful adoption and ongoing value realisation from Data and AI solutions delivered across Azure and Google Cloud Platform (GCP).

This is an exciting opportunity to work with enterprise customers running complex SAP estates and play a key role in driving long-term customer success, retention and growth.

About the Role

As a Customer Success Manager at Kagool, you will act as a trusted advisor to enterprise customers, helping them maximise the value of their Data and AI investments.

You will work closely with customers, delivery teams and technical specialists to ensure successful onboarding, adoption and continuous optimisation of cloud-based analytics and AI solutions.

The ideal candidate combines strong customer relationship management skills with a solid understanding of enterprise Data, AI and cloud technologies within SAP-centric environments.

Key Responsibilities

• Build and maintain strong strategic relationships with enterprise customers
• Act as the primary customer advocate and trusted advisor throughout the customer lifecycle
• Drive successful adoption and ongoing optimisation of Data and AI solutions
• Collaborate with delivery, engineering and consulting teams to ensure customer outcomes are achieved
• Support customers in defining success metrics, business value targets and adoption strategies
• Conduct regular customer success reviews, health checks and roadmap discussions
• Identify opportunities for account growth, expansion and additional value creation
• Monitor customer engagement, risks and satisfaction levels, proactively addressing challenges
• Coordinate issue resolution across technical and delivery teams where required
• Support customer onboarding, enablement and change management activities
• Contribute to account planning and strategic customer initiatives
• Maintain accurate reporting on customer status, adoption and commercial opportunities

Required Experience & SkillsEssential

• Proven experience in a Customer Success Manager, Account Manager or Client Partner role within technology, consulting or cloud services
• Strong understanding of modern Data and AI solutions and their business value
• Experience working with Microsoft Azure or Google Cloud Platform (GCP)
• Experience supporting enterprise customers operating SAP environments including SAP ECC, S/4HANA, BW or SAP Datasphere
• Excellent stakeholder management and relationship-building skills
• Strong commercial awareness with experience identifying customer growth opportunities
• Ability to communicate effectively with both technical and business stakeholders
• Experience managing complex enterprise customer engagements
• Strong organisational and problem-solving skills
• Ability to work collaboratively across consulting, engineering and delivery teams

Desirable

• Experience working within a Data & AI consultancy or professional services environment
• Familiarity with modern data platforms such as Databricks, Snowflake, Fabric or BigQuery
• Understanding of AI and Generative AI use cases and adoption strategies
• Experience supporting cloud transformation or SAP modernisation programmes
• Knowledge of customer success methodologies, adoption frameworks and value realisation approaches
• Relevant cloud or customer success certifications

What We’re Looking For

We are looking for someone who is:

• Customer-centric and relationship-driven
• Passionate about Data, AI and cloud technologies
• Commercially aware with a focus on long-term customer value
• Confident working with enterprise stakeholders and technical teams
• Proactive, collaborative and solutions-focused
• Comfortable operating in fast-paced and evolving environments
• Able to balance strategic customer engagement with operational delivery support