Applications 3rd Line Team Lead

Applications 3rd Line Team Lead

Reference number: JR257254

Location: London

Working pattern: Full Time

Contract Type: Permanent

Number of roles: 1

Grade: IT6

Salary: £62,000

We are looking for a Applications 3rd Line Team Lead to join our team.

As the Applications 3rd Line Team Lead, you will be a pivotal leader and adaptable technical expert who embraces modern tooling and AI to drive operational excellence, ensuring the high availability, performance, and security of Kaplan Professional UK’s critical web application and database estate across multi cloud environments. You will lead, mentor, and empower a team of 3rd Line Application Engineers, driving operational excellence, continuous improvement, and effective incident, problem, and change management in line with ITIL standards.

This is an excellent opportunity for someone who may be currently working as a Team Lead, who is looking to expand their skills and build their career with an industry leader. 

A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://3733ctxy

What you’ll bring to the role

• You are a highly motivated and tenacious individual with a passion for technology and a commitment to service excellence.

• You combine strong, methodical problem-solving and the capacity to make informed choices with a desire to lead, mentor, and build a dedicated team.

• You are forward-thinking, eager to explore how AI can augment traditional technical skills, and possess the self-driven attitude required to excel in a hybrid environment.

• A strong sense of systems thinking, the ability to understand how multi-cloud environments interconnect, allowing you to orchestrate solutions rather than just manually troubleshooting symptoms.

What we do

Kaplan is a provider of world-leading professional assessments. In 2018, we were appointed as the independent assessment organisation for the new Solicitors Qualifying Examination (SQE), which we then launched in 2021. This exam is now the sole route to qualifying as a Solicitor of England and Wales and will ultimately be taken by upwards of 13,000 candidates per year.

What we believe in

Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together.

Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.

To view our candidate privacy notice click here.

Our Values

We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success.

• Act with integrity

• Empower and support

• Create opportunity

• Grow knowledge

• Drive results together

What we offer

As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave + option to purchase more

• Season ticket loan and cycle to work scheme

• Big discounts on Kaplan courses for you and your family

• Private medical, income protection, and life insurance

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

How to apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on Monday 10th August 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Additional Application Information

Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

This role involves working with learners who are under 18 years old and is exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children’s barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people. In addition to the DBS check, for roles that include teaching or coaching, a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency.

Our Suitability of Ex-offenders Policy is available on the careers page of our website www.kaplan.co.uk.

Please be aware that it is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children.

Recruitment checks are undertaken in accordance with our background checking policy. Successful applicants will be required to undertake a Basic Disclosure via the Disclosure and Barring Service (DBS).

Our Suitability of Ex-offenders Policy is available on the careers page of our website www.kaplan.co.uk.

Application Support

If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team .

Disability Confident Scheme

As a Disability Confident employer, we are committed to interviewing applicants with disabilities who meet the minimum criteria for the role