Client Support Analyst

Client Support Analyst

Our client is currently looking for a proactive and detail-oriented Client Support Analyst to join a growing team in an international Financial Tech company. This position acts as first point of contact for clients, whilst also providing both 1st and 2nd Line support.

This role is based in Birmingham city centre, within their modern and stylish office.

Key Responsibilities:

• Efficiently managing customer and internal support queries across multiple channels.
• Investigating issues and providing timely resolutions.
• Supporting compliance, rebate, sourcing, and supplier onboarding activities.
• Completing administrative tasks, maintaining accurate records, and ensuring data quality.
• Supporting invoice processing and helping to accelerate client payments.
• Building strong relationships with clients, suppliers, and colleagues.
• Assisting with process improvements and operational tasks across the business.

Key Requirements:

• Ability to adapt quickly, remain focused, and prioritise workload effectively.
• Working knowledge of Microsoft Office applications.
• Prior administrative skills.
• Desirable to have prior experience with CRM systems
• Some exposure to finance.

We are seeking someone who is motivated, reliable, and eager to learn. The ideal candidate will thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering excellent support and service.

If you have any queries about the role contact Eve on 0121_633_4443. Please contact your consultant directly if you are already registered with Katie Bard.

Katie Bard is committed to protecting your personal data. Katie Bard acts as an employment agency for permanent recruitment and an employment business for temporary recruitment. Your application will be handled in accordance with UK GDPR and the Data Protection Act 2018. Please refer to our Privacy Notice on our website for full details of how we use your data, your rights, and how to contact us. If your application is unsuccessful, your details will be retained for up to six weeks and then securely deleted, unless you consent to being kept on our register for future opportunities.

Katie Bard is acting as an agency and is an equal opportunities employer.