Client Support Analyst
My client is a forward-thinking tech provider with a real entrepreneurial and progressive set up. An opportunity has arisen for a Client Support Executive to join their team as an addition due to internal growth. The role offers progression and development. This vary and busy hybrid role will entail:
- Effectively onboard new clients, setting the foundation for long-term success.
- Implement tailored success plans that align with client objectives.
- Analyse client needs to identify immediate solutions that enhance user engagement and product integration.
- Utilise client feedback to drive continuous improvement in service delivery and product enhancements.
- Maintain comprehensive documentation of all client interactions, progress on individual accounts, and milestones achieved.
- Prepare and present regular reports on client engagement, product usage, and success metrics.
- First line support
- Provide first line support to customer queries to effect quick and seamless resolutions.
Applicants will have previous experience in a Client Facing role managing customer relationships and queries. You will be service driven, have a passion for tech and be keen to progress your career within a client facing role.
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