Client Support Assistant

Client Support Assistant

Birmingham City Centre, Full time, Permanent, Hybrid (2days in office), Salary of 26k a year

We’re looking for an enthusiastic and proactive Client Support Assistant to join a tech business based in Birmingham City Centre. You will be acting as the first point of contact for clients and delivering high-quality second-line support for compliance.

Responsibilities:

• Manage and respond to client queries from multiple channels.
• Investigate issues and work quickly to find effective solutions.
• Build strong product knowledge across our suite of services.
• Keep stakeholders informed on issue resolution and progress.
• Communicate confidently via phone, email, and other platforms.

• Provide specialist support for compliance and rebate calculations.
• Onboard new suppliers into systems and reports with attention to detail and quality.

• Collaborate directly with clients and their systems to process invoices.
• Build strong relationships and identify ways to improve processes.

Experience:

For this role we are looking for graduate calibre, strong communication skills and the ability to solve problems effectively. Ideally you will have previous administration experience within a professional service background.

If you have any queries about the role contact Katie on 0121_633_4443. Please contact your consultant directly if you are already registered with Katie Bard. Katie Bard is an Equal Opportunities Employer.

Katie Bard will be managing your application in accordance with the GDPR and Data Protection Act 2018. Please refer to our privacy notice which will explain how we as an organisation will manage your data on our website. If your application is successful, we will contact you and manage your personal data in accordance with the guidelines of GDPR. If your application has been unsuccessful, we will delete your application within 6 weeks and all record of your data. Katie Bard is acting as an employment agency.