IT Support Hub Analyst

IT Support Hub Analyst

Location: Solihull

Officed based, permanent, offering up to 35k

Key Responsibilities:

• Provide expert technical support for commissioning, maintenance, and reactive service of CCTV systems.
• Assist field technicians during installation and troubleshooting, in alignment with business strategies.
• Ensure full customer satisfaction through effective support processes, monitoring, and documentation.
• Download and share CCTV footage for investigative purposes.
• Conduct remote diagnostics and CCTV health checks.
• Offer remote support to triage reactive call-outs.
• Resolve faults remotely wherever possible.

What We’re Looking For:

• Strong technical knowledge in electronic security systems, particularly CCTV.
• Experience in remote diagnostics and technical support.
• Excellent problem-solving and communication skills.
• A proactive, customer-focused approach with high attention to detail.

Please contact your consultant directly if you are already registered with Katie Bard. Katie Bard is an Equal Opportunities Employer.

Katie Bard will be managing your application in accordance with the GDPR and Data Protection Act 2018. Please refer to our privacy notice which will explain how we as an organisation will manage your data on our website. If your application is successful, we will contact you and manage your personal data in accordance with the guidelines of GDPR. If your application has been unsuccessful, we will delete your application within 6 weeks and all record of your data. Katie Bard is acting as an employment agency.