Security Systems Support Specialist

A leading global technology provider is seeking an experienced Security Systems Support Specialist to join their dynamic technical team. This role focuses on delivering expert support for advanced CCTV and integrated security solutions across a broad portfolio of commercial clients.

Key Responsibilities

• Provide remote and on-site technical support for commissioning, maintenance, and troubleshooting of CCTV systems.
• Assist field teams with installation and configuration of surveillance technologies in line with operational standards.
• Perform remote diagnostics and health checks to ensure optimal system performance.
• Support reactive service calls, identifying and resolving technical faults efficiently.
• Manage and process CCTV footage requests for investigative purposes.
• Maintain thorough documentation of technical activities and resolutions.

Skills & Experience

• Prior experience as a 2nd line IT support helpdesk role alongside someone who understands internal networks and can help to coordinate on site engineers
• Technical qualification in IT related field
• Ideally proven experience with CCTV, EAS, RFID, or access control systems.
• Strong analytical and problem-solving skills with a hands-on approach.
• Proficiency in English at an advanced level.

The Offer

The successful candidate will benefit from a competitive salary, comprehensive benefits package, and the opportunity to work with cutting-edge technology in a collaborative, forward-thinking environment. You will have access to ongoing professional development and the chance to make a tangible impact within a global organisation.

If this role is of interest then do apply now! You can also call Matt @ Katie Bard on 0121_633_4443 to find out more information. Katie Bard is a recruitment agency and will handle your application in line with GDPR guidelines. If you have not heard back on your application after 5 working days then unfortunately your application has been unsuccessful. We are unable to provide specific feedback.