System & Digital Solutions Officer
Job summary
We are looking for a dedicated, enthusiastic Systems & Digital Solutions Officer to maintain our electronic patient record system whilst ensuring its optimal performance. You will play a key role in the smooth running of the system and provide training and assistance to users with queries as they arise.
Main duties of the job
Manage, maintain and develop the full range of SystmOne functions Deliver system training to new and existing staff Represent Keech at system meetings and within networks to share knowledge and best practice Manage NHS smartcards and NHS mail accounts Ensure data quality & support with production of care data reports
About us
Keech Hospice provides free specialist palliative and end of life care for people of all ages. We support adults in Bedfordshire. Children and their families in Bedfordshire, Hertfordshire, and Milton Keynes. At home, in hospice, or wherever were needed. As a teaching hospice, our exceptional people, training, and facilities are helping local communities to live and die well.
Job description
Job responsibilities
Manage, maintain, and develop the full range of SystmOne functions
Provide expertise where required in SystmOne processes, and systems design, care plan and template design and effective use of clinical codes (Read/SNOMED).
Apply updates inside SystmOne in response to changing operational requirements,
Be the lead trainer for SystmOne, delivering training to existing staff in line with new system developments as required.
Train and support new staff in the use of SystmOne.
Manage user problems and queries relating to SystmOne.
Develop a group of super users who can act as frontline support for their own teams.
Represent Keech Hospice at local and national SystmOne meetings, networking with other hospices to share knowledge and best practice.
Keep abreast of system developments and rollouts and liaise with the Associate Director Integrated Governance & Improvement and Data Manager to develop and introduce solutions and initiatives based on interpretation of national and local policies, procedures and from outside sources such as the developer of SystmOne (TPP).
Responsible for the effective management of NHS Smartcards and NHSmail accounts.
Work with the Registration Authority as a Smartcard Sponsor to ensure staff are able to access SystmOne appropriately, including the completion of RA documentation.
Liaise with external partners in relation to data system developments, as directed by the Associate Director Integrated Governance & Improvement and Data Manager.
Maintain relationships with business partners linked to SystmOne (e.g. TPP, HBLICT and NHS Digital) Data Management and Reporting
Support the SystmOne Data Officer when required in the production of regular and ad hoc reports of care data.
Provide quality assurance of the data by anticipating and managing issues relating to data quality, data extraction, reporting and analysis of data.
Work with Digital working group to identify and implement new digital tools, and solutions to drive greater impact and effectiveness. To work with product owners to scope and produce specifications for digital solutions aligned with hospice requirements and work with digital solution providers to research, identify and understand the relevant technology currently available to meet service needs.
To guide users in being able to access information digitally and assist in the development of associated new working practices
Support the safe implementation and adoption of AI tools in line with the organisations AI Policy.
Person Specification
Qualifications
- Educated or working at degree level (or equivalent) within digital solutions discipline
- Maths and English grade 4 or above (or equivalent)
Experience
- Experience of administration work, such as business process admin, system admin or non-professional admin
- Advanced knowledge of Microsoft Excel and working knowledge of other Microsoft programs
- Experience of database and/or electronic patient record system set up and maintenance
- Experience of writing statistical reports
- Training experience
- Experience in health/social care/charity sector
- Excellent knowledge of digital applications, Software Engineering and System design, Computer Architecture, Computer Security
- Mobile Application Development, Information governance
- Basic knowledge of NHS systems that support SystmOne (Registration Authority, Health & Social Care Network, NHSmail)
- Basic knowledge of SQL or Microsoft Access queries
- Good understanding of data protection regulations and how these apply in a healthcare setting (Caldicott Principles, computer security)
Additional Criteria
- Able to develop digital solutions
- Excellent report writing skills
- Able to communicate effectively at all levels
- Good numeracy skills, able to work with statistics, percentages and charts confidently
- Excellent organisational skills and ability to work to deadlines
- Excellent communication skills (oral, written and presentational)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Keech Hospice Care
Address
Keech Hospice Care
Luton
LU3 3NT
United Kingdom
Employer's website
https://www.keech.org.uk/