AfterSales Advisor

As an Aftersales Advisor, you will play a key role in supporting customers throughout the ownership of their machinery. Working closely with customers, Service Managers and Parts teams, you will help ensure they receive a first-class aftersales experience while identifying opportunities to increase customer engagement and drive business growth.

You will take a proactive approach to customer care, using telematics, fleet data and CRM systems to anticipate customer requirements, identify service opportunities and develop targeted aftersales solutions.

Key responsibilities include:

• Managing and developing customer accounts.
• Identifying service and sales opportunities.
• Working with Parts and Service Managers to develop targeted service and parts programmes.
• Promoting fixed-price servicing, repairs and maintenance packages.
• Building strong customer relationships and supporting aftersales growth.

The ideal candidate will have:

• Experience in agricultural machinery, automotive, plant or a similar industry.
• Strong knowledge of parts, servicing, warranties and aftersales products.
• Excellent communication, negotiation and relationship-building skills.
• A proactive, commercially focused approach.
• Good IT/CRM skills and strong organisation.
• A full, clean UK driving licence.