Business Support Manager - 6 month Secondment
Job summary
Please note: at this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts, the Kent and Medway Integrated Care Board (ICB) and Medway Community Healthcare. Nursing vacancies are also open to Student Nurses and Newly Qualified Nurses.
We have an exciting opportunity for a Business Support Manager to join the leadership team within the Long Term and Specialist Services portfolio. This diverse portfolio covers Community Nursing and Specialist Services, offering a busy and varied environment.
You will play a key role in overseeing administration services and leading the Health and Social Care Coordinator teams across Ashford and Canterbury, ensuring effective workforce coordination, service delivery, and performance management. The role involves working closely with the Head of Service, Assistant Director and wider senior leadership team to support service development and continuous improvement.
This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys managing competing priorities, and is motivated to improve services and outcomes.
Please note, this vacancy does not meet the criteria for skilled worker sponsorship. Therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.
Main duties of the job
We are looking for a highly organised and detail-oriented individual with strong interpersonal and communication skills. You will be confident engaging with a wide range of stakeholders and able to manage, influence and develop teams effectively.
You will have experience in managing workload independently while supporting organisational priorities, alongside a proven ability to lead service improvements and drive change. Previous project management experience is desirable, and knowledge of QSIR tools and methodologies would be advantageous.
Strong analytical capability is essential, including experience in extracting, manipulating and interpreting data. Advanced IT skills are required, with working knowledge of systems such as SQL, Rio, Datix and HealthRoster.
You will bring creativity to problem-solving and a proactive approach to identifying opportunities for innovation, collaboration and efficiency. This role suits someone who is professional, adaptable and committed to delivering high-quality support within a complex healthcare environment.
About us
Kent Community Health NHS Foundation Trust is due to integrate with Medway Community Healthcare on 1 October 2026. Following integration and to align our community services to the new Neighbourhood Model of care delivery, there will be a period of consultation which may result in changes affecting some services, teams or roles. Depending on the area you are applying to work in, this could include potential changes to your role, work base, reporting arrangements, or terms and conditions of employment. Any changes would be subject to consultation and managed sensitively and in line with relevant employment processes. Please do contact the recruiting manager if you have any concerns about this so they can answer any questions you might have.
Rated 'Outstanding' by CQC, we deliver high-quality care that improves the health of our communities. We are looking for people who share our values:Compassionate, Aspirational, Responsive and Excellent.
We are proud to be an inclusive, welcoming organisation and encourage applications from people of all backgrounds. We use protected characteristic information for monitoring only and it is not seen by recruiting managers, except where applicants choose to be considered under our disability guaranteed interview scheme.
We know life outside work matters.As a flexible working-friendly organisation, we welcome conversations about arrangements that help you thrive while supporting excellent care for our patients.
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Job description
Job responsibilities
As a community Trust, many of our roles require individuals to be able to drive to perform their duties. Where driving is a requirement of the role, you will be asked to confirm that you hold a full UK driving licence or a full driving licence issued by an EU country (not exchanged from a non-EU country) to proceed with your application. We are committed to supporting candidates with disabilities into employment. If you are unable to drive due to a disability, please contact the Recruitment Team via kentchft.recruitment@nhs.net, quoting the vacancy reference number, so we can support you further.
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Find out more about the community difference here.
Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.
Person Specification
Qualifications, training and experience
- Level 6 qualification (e.g. Bachelor degree BA/BSc, NVQ level 6, ordinary degree without honours) Or you will be able to demonstrate the equivalent level of experience
- You'll need to have recent experience of team working and versatility to take on a variety of tasks
- A full, valid UK driving licence or a full driving licence issued by an EU country
Knowledge and skills
- You will need to have a customer focussed approach which is essential to; Provide patients, clients and their families with the best possible experience
- You will need to be able to be able to use IT systems and databases
- You will have excellent attention to details, accuracy and organisational skills. You will know when you are within your own limits and when to escalate
- Having an awareness of developments within the NHS would be an advantage
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Kent Community Health NHS Foundation Trust
Address
Queen Victoria Memorial Hospital.
Herne Bay
CT6 6EB
United Kingdom
Employer's website
https://www.kentcht.nhs.uk/