Governance Administrator
Job summary
The Governance Administrator performs a vital role that directly contributes to the overall success and safety of our Trust. Working under the direction of the Governance Officer, you will provide pivotal support to the Directorate Governance Team, including the Directorate Head of Nursing and Quality, Matrons, and Governance Lead.
In this role, you will underpin our high standards of patient care by maintaining robust quality and governance processes. Combining core administrative expertise with technical data skills, you will help build digital solutions, track risk, manage incident systems like InPhase, and translate quality metrics into meaningful reports that drive continuous improvement across the Directorate.
Main duties of the job
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Leadership Support: Deliver core administrative assistance to the Governance Officer, Governance Lead, Head of Nursing and Quality, and Matrons.
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Data & Analytics: Use technical database skills to transform raw patient safety metrics into clear, visual reporting tools for senior leaders.
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System Oversight: Maintain daily data accuracy within local incident management systems (InPhase) and ensure error corrections are made promptly.
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Governance Tracking: Build and manage administrative tracking processes for meeting actions, risk registers, and regulatory compliance evidence.
- Technical Reporting: Design visual graphs, customized summaries, and simple databases to support ongoing quality improvement programmes.
About us
We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated 'Good' by the Care Quality Commission (CQC).
Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.
Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve.
Our vision is simple: we are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident.
Join us if you share our passion for better mental health care and want to be part of a team that's working well together.
Job description
Job responsibilities
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Risk & Regulatory Compliance: Maintain up-to-date records on the Directorate Risk Register and organize evidence for Care Quality Commission (CQC) improvement work.
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Incident Management Support: Assist with the administrative workflow for the Patient Safety Incident Review Framework (PSIRF), ensuring learning response outcomes are properly logged and shared.
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Action Tracking: Ensure all decisions and agreed actions from Directorate Governance meetings are accurately recorded, monitored, and brought to resolution.
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Process Improvement: Oversee local administrative systems, proactively identifying areas for workflow improvement and proposing practical solutions.
Please refer to the attached job description for the full details on the responsibilities and person specification
Person Specification
Training, Qualifications and Registration
- NVQ3/RSA3 or equivalent + relevant practical experience.
- An understanding of Patient Safety Incident Response Framework and Duty If Candour Processes.
Knowledge and Skills
- Excellent verbal and written communication. Keyboard skills to ensure accuracy, speed and optimum use of functions.
Experience
- Managing busy workload and conflicting priorities
- Ability to demonstrate technical ability in the use of databases and translate into meaningful reports along with the ability to create graphs and simple databases.
- Experience of working with delicate information and when/where to offer and gain support if required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Kent and Medway Mental Health NHS Trust
Address
St Martins Hospital, Eastern and Coastal Area Offices
Littlebourne Road
Canterbury
CT1 1TD
United Kingdom
Employer's website
https://www.kentmedwaymentalhealth.nhs.uk