Data Assistant

Job description

Job responsibilities

Job summary

• The Data Assistant will be responsible for managing all aspects of our Primary Care Neighbourhood data requirements utilising well-developed system analytical skills for extracting, reconciling and cleansing data from local clinical systems.
• Ensure operational data is accurate, validated, auditable, and accessible for business use.
• Provide clean, reliable datasets and structured reports that enable colleagues to analyse trends, meet compliance requirements, and make evidence-based decisions. Underpin transparency, accountability, and robust governance across the practice teams.
• The role will work across North Kerrier Neighbourhood to support practices and the wider team to identify different patient cohorts, in relation to Population health and health inequalities, so that teams can analyse and interpret data, and determine how primary care services can support the wider Neighbourhood initiatives for population health management.
• The role will be responsible for presenting a variety of data and information in a visual and understandable format to enable effective decision making by the Executive Team.
• This is a new role and therefore duties and responsibilities will evolve and will be the subject of review.
• There is an expectation that this role will be able to attend work bases in addition to working remotely.
• Sites include: Leatside Health Centre; Carn to Coast; Veor Surgery; Godolphin Health; Harris Memorial

Digital, Data and Information Management

• Become an expert in data searches, extraction, performance and information management for the practices clinical systems e.g. EMIS, SystmOne, BRAVE AI, ARDENS templates/reports, KLINIK and any future systems.
• Undertake deep dives to identify patient cohorts for population health and/or health inequality projects to ensure they are correctly coded on ARDENS templates or other clinical systems and reports;
• Provide data management and information support to PCN Clinical Teams to understand any data requirements for their services e.g. physiotherapy, clinical pharmacy.
• Create and run custom reports and templates at any North Kerrier practices request where this relates to PCN/Practice delivery and performance.
• Develop, distribute and analyse patient surveys using a variety of tools and methods, to support the development of services.
• Develop training guides, processes and procedures to support any new ways of working across the North Kerrier Neighbourhood.
• Provide practice data performance for monthly reporting requirements.

Project Management

• Report to the North Kerrier Neighbourhood Data Group to support with local data projects, eg dementia, COPD.
• Contribute to any improvements and enhance digital performance across North Kerrier with the use of clinical systems and other IT systems.
• Support compliance with clinical coding both locally and nationally working with practices to input and link data sets, eg NHSe Respiratory Project.
• Support practices and neighbourhood teams with evidencing how the neighbourhood is contributing to the Health and Wellbeing Outcomes Framework.

Data Sharing Agreements and Governance

• Have knowledge and understanding of the requirement of the Information Commissioners Office and the Primary Care Networks responsibilities to meet the requirements of the Data Protection, Freedom of Information, Confidentiality, Information security and sharing, the information lifecycle and data quality to ensure compliance and efficient and effective information governance.
• Complete any data impact assessments and data sharing agreements.
• Create and be responsible for a library of data impact assessments and data sharing agreements.

Communication and Relationships

• Build working relationships with teams in North Kerrier Primary Care Practices to provide support to the practices where required.
• Work closely with practice governance and data teams and wider healthcare partners to ensure the Neighbourhood is adhering to policy and practice.
• Communicate effectively and regularly with practices and the Data team, with confidence and expertise.
• Attend meetings face to face and virtually, as and when required.
• Communicate effectively with all colleagues and network practice staff.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.
• Be comfortable and competent at networking at all levels.
• Apply professional standards.
• Provide feedback to the NK Leadership team and practice teams where issues/anomalies on data coding and management are highlighted providing solutions to problems.

Training

Provide training to workforce on the use of clinical and IT systems where appropriate and work with practice IT training teams on developing guides, processes and procedures.

Care Quality Commission

Work with the general practice teams to ensure the practice is compliant with CQC standards.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients, carers, practice staff and other healthcare workers. They may also have access to information relating to the practices as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health and Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines;
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks;
• Making effective use of training to update knowledge and skills;
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards;
• Reporting potential risks identified.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the hosting organisation as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the PCNs/Practices and will:

• Alert other team members to issues of Clinical Governance issues, quality and risk; participate in any risk reviews;
• Assess own performance and take accountability for own actions, either directly or under supervision;
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance;
• Work effectively with individuals in other agencies to meet patient needs;
• Effectively manage own time, workload and resources. Contribute to the overall team-working of the PCN putting the needs of the PCN first.
• Contribution towards practices CQC compliance rating of GOOD or above.

Person Specification

Experience

• Experience of working in an IT healthcare working environment using clinical systems.
• Significant experience of using reporting applications for example SQL, PowerBI, dashboards.
• Proficient in the use of Microsoft Office 365 and associated Applications for example, Forms, Visio, excel, PowerPoint.
• Proficient in the use of clinical systems, workforce management systems and using information technology, to extract data and use reporting tools.
• Significant knowledge and expertise to lead on specific projects related to IT systems, data and information reporting solutions and business systems.
• Careful attention to detail and accuracy with a high standard of literacy and numeracy.
• Significant experience and ability to analyse data and present information to PCN Business Manager, PCN Executive Team and external organisations and stakeholders.

• Experience of working in a primary care network or GP practice.
• Knowledge of the Primary Care DES Contracts.
• Knowledge of the NHS Long Term Plan.

Qualifications

• Relevant IT qualifications or equivalent experience (such as CompTIA, Microsoft, ITIL), and understanding of remote access tools and IT systems.

• Project Management
• Risk Management

Skills

• An ability to work autonomously and use of initiative.
• An ability to assimilate complex information and extract and present relevant information effectively into reports and dashboards.
• Must be able to work to monthly deadlines data submissions.
• Must be able to organise and manage own workload.
• An ability to communicate effectively both written and verbal.
• Ability to provide clear advice and training instruction on a variety of systems to various individuals or groups who may have limited IT knowledge and understanding.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kernow Health CIC

Address

Leatside Health Centre

Forth Noweth

Redruth

Cornwall

TR15 1AU

United Kingdom

Employer's website

https://www.kernowhealthcic.org.uk