Primary Care Network Administrator & Digital Transformational Support

Job description

Job responsibilities

Job Title: PCN Administrator & Data & Digital Support Officer Primary Care Network (PCN)

Reporting to:

PCN Operations Manager, Clinical Director, and Keswick & Solway GP Practices

Employed by:

Wigton Medical Group Practice on behalf of Keswick & Solway Primary Care Network

Hours & Salary:

As per contract

Location:

Primary base at Wigton Hospital, with regular travel across the 7 GP Practices within the PCN (Aspatria Medical Group, Caldbeck Surgery, Castlehead Medical Centre, Dalston Medical Group, Silloth Medical Group, The Croft Kirkbride, and Wigton Medical Group), including Wigton and Keswick Community Hospitals. Training and meetings may be held at other locations.

1. Job Summary

Keswick & Solway PCN serves approximately 41,800 patients across 7 GP practices. This combined role provides critical administrative, financial, data, digital, and transformational support to the PCN leadership team, including the Clinical Director and Operations Manager. The post holder will ensure the smooth delivery of PCN services, support digital transformation, and help meet contractual requirements and strategic goals.

The role involves:

• Administrative and secretarial support including coordination of meetings, diary management, and communication.
• Financial administration including invoice processing, funding claims, and financial reporting.
• Data collection, analysis, and reporting to support service planning, population health management, and workforce planning.
• Supporting digital transformation initiatives by optimising technology use, researching innovations, and facilitating digital adoption across the PCN.
• Collaboration and communication with partner organisations, healthcare professionals, and third sector services.

The position requires flexibility, independence, excellent organisational skills, and the ability to adapt as the PCN evolves.

2. Key Responsibilities

Administrative Support

• Coordinate PCN meetings: prepare agendas, reports, minutes, and follow-up on action points.
• Manage diaries and rotas for PCN staff, including ARRS staff.
• Organise training sessions, speakers, and events.
• Maintain filing systems, staff records, and user accounts (e.g., EMIS Web, ICE, NHS Mail).
• Support staff induction, training, and clinical coding use.
• Assist with COVID vaccination programme logistics.

Financial Administration

• Prepare, process, and record invoices and payments.
• Liaise with practices and suppliers to resolve invoice queries.
• Maintain financial spreadsheets and ensure timely payments.
• Prepare and submit ARRS claims and other NHS England/CCG/ICB funding claims.
• Produce quarterly finance reports and maintain audit compliance.
• Support budget tracking and maintain confidentiality and GDPR compliance.

Data Collection, Reporting & Analysis

• Collate and analyse data for IIF, QOF, PCN DES, and local incentive schemes.
• Prepare performance, finance, and activity reports for PCN Board and management.
• Research local demographics and health inequalities to inform service planning.
• Support population health management and workforce planning through robust data analysis.
• Present data insights to clinical and operational teams to inform decision making.

Digital & Transformation Support

• Support delivery of digital transformation initiatives aligned with NHS Long Term Plan and PCN goals.
• Assist practices in optimising use of digital systems, AI technologies, and digital health platforms.
• Research and present new digital tools and innovations to practices.
• Facilitate sharing of best practices and support change management.
• Support the promotion of the NHS App and digital inclusion for patients.

Communication & Liaison

• Maintain up-to-date knowledge of primary care, PCN contractual requirements, and NHS digital strategies.
• Build and manage contact lists for local services and partners.
• Represent the PCN at meetings, forums, and events.
• Promote effective communication and collaboration across PCN practices and external stakeholders.

Compliance & Governance

• Ensure confidentiality and data security in line with GDPR and NHS standards.
• Support equality, diversity, and inclusion across all work.
• Adhere to Health & Safety policies, reporting risks as required.

Person Specification

Complexity, Creativity & Flexibility

• Ability to manage a diverse workload and work under pressure in a dynamic environment.
• Strong organisational and problem-solving skills.
• Willingness to undertake training and adapt to new challenges.
• Comfortable working to agreed objectives and independently
• This job description outlines key duties but is not exhaustive. Responsibilities may change as the PCN develops.
• All staff are expected to adapt to meet operational needs and take on additional or relinquish duties as required.

Qualifications

• Minimum GCSE grade 4-9 (A-C) including Maths & English or equivalent
• At least 12 months experience in an administration role
• IT skills Intermediate/Advanced (MS Word, Excel, Outlook)
• Literacy and numeracy skills
• Current valid UK driving licence

• coding (financial and clinical)
• financial administration/bookkeeping
• Clinical software skills (EMIS, Open Exeter, PCSE, ACCURX)

Experience

• Experience of setting up office admin systems
• Team working experience
• Attention to detail and accuracy in data and finance
• Ability to maintain confidentiality and data security
• Strong verbal and written communication skills
• Ability to work independently and manage workload
• Flexible approach to tasks and working hours
• Ability to solve problems and work under pressure

• Experience in healthcare sector and data-driven service improvement
• Experience working with NHS funding streams (ARRS, DES, IIF)
• Knowledge of local demographics, health inequalities, NHS 10 Year Plan
• Report writing, statistical and data analysis skills
• Experience using healthcare data for population health and workforce planning
• Familiarity with digital health technologies and transformation projects
• Awareness of PCN DES and NHS digital strategies

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Keswick & Solway PCN

Address

Wigton Hospital

Cross Lane

Wigton

Cumbria

CA7 9DD