D365 Operations Process Lead

D365 Operations Process Lead Full-Time | PermanentHybrid | Runcorn (with occasional international travel) Are you a D365 operations expert with a passion for driving operational excellence? Do you have a proven ability to optimise ERP platforms and embed process improvements across supply chain and operations? We are looking for an experienced D365 Operations Process Lead to take ownership of optimising and driving operational processes across a leading chemical and life science group.  What's on offer

• Generous holiday allowance with buy/sell scheme.
• Flexible hours and hybrid working.
• Professional development through internal and external training.
• Mental health and wellbeing initiatives, including free therapy/counselling.
• Active support for physical wellbeing and fitness challenges.

 The Role In this pivotal role, you'll be responsible for shaping, enhancing, and embedding best practice business processes within Microsoft Dynamics 365, ensuring alignment with strategic objectives. This is a highly collaborative role, engaging with group companies, operational sites, suppliers, customers, and cross-functional teams. Strong analytical, problem-solving, and stakeholder management skills are key to success.  What you'll be doing

• Acting as the subject matter expert for Microsoft Dynamics 365 (WMS, production, and transport modules).
• Ensuring optimal utilisation of handheld devices and related technology to streamline workflows.
• Applying Lean methodologies to eliminate waste, reduce lead times, and improve throughput.
• Embedding customer-centric improvements using Net Promoter Score (NPS) insights.
• Upskilling operational staff on D365 best practice, building in-house capability.
• Driving cross-functional business transformation to deliver measurable value and sustainable change.
• Improving process reliability, reducing operational errors, and enhancing customer satisfaction.

 What we're looking for Essential skills & experience:

• Strong technical and functional expertise in Microsoft Dynamics 365 (WMS, production, transport).
• Proven track record of delivering ERP-enabled process improvements within operations and supply chain.
• Knowledge and application of Lean methodologies.
• Experience embedding NPS-driven initiatives into business processes.
• Ability to translate business requirements into system solutions and operational practices.
• Excellent communication and stakeholder engagement skills.
• Experience training and upskilling teams on ERP best practice.
• Graduate-level education or equivalent ERP/operations qualifications.

Desirable:

• Background in chemicals, manufacturing, or distribution.
• Experience leading business transformation or ERP implementation projects.
• Knowledge of compliance within supply chain operations.
• Full UK driving licence.

 About the organisation This is an international group of Material & Life Science companies with customers in over 90 countries. Headquartered in the UK and established in 2004, they are market leaders in the chemical industry, delivering chemistry-based solutions for a better life today and a better world tomorrow. With a culture of innovation, collaboration, and creativity, the group empowers its people to make a real impact.  Next steps If you feel this role matches your skills and ambitions, please apply with your CV. If you are shortlisted for this role, the client will contact you directly to discuss your experience and suitability further. Unsuccessful applicants will be informed once we have received feedback from the client.  Key Appointments UK Ltd will assess your suitability for the role based on the information contained in your CV and application. This includes skills, experience, education, and location.  By applying for this role, you give consent for your CV to be processed by Key Appointments for recruitment purposes. Our full Privacy Policy is available at key-appointments.