Sales Sr Process Specialist
Overview
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities
Core Activities
Technical & Functional Skills
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities
Core Activities
- Arrange regular business reviews with management and the Renewal Sales team (including DMs) to support workforce effectiveness and productivity across EMEA.
- Partner individually with RSSs and DMs to manage and update current opportunities, ensuring accurate and timely order bookings aligned with forecast.
- Collaborate closely with ISTs, including participation in scheduled Business Reviews, to strengthen cross-functional relationships.
- Work collaboratively with RSSs across all EMEA territories to support alignment and operational efficiency.
- Support GSR Sales and IST initiatives, including reporting, process development, program updates, best-practice sharing, and issue resolution.
- Provide coverage and backup support across the SPS team when required.
- Assist RSSs with S+R quote generation for renewals, upsell, and new business.
- Generate quotations for RSSs when requested and aligned with SPS quote request guidelines.
- Outsource quote generation to GBS whenever possible as the first step.
- Support preparation of large deals, including creating database-driven reports to help RSSs work more effectively with customers.
- Assist RSSs and AMs in gathering and preparing data for commercial offers, quote creation, and order booking.
- Provide support in generating asset reports for strategic or major customers when exceptional SPS involvement is required.
- Prepare detailed 90-day funnel analyses (current and next quarter, monthly) for ESO funnel sync-ups with DMs for RSSs.
- Prepare detailed 90-day funnel analyses for ESO funnel sync-ups with ISTs.
- Create new reports in Incorta and SFDC for deeper analysis of sales, quotes, and funnel performance.
- Produce ad-hoc business intelligence or activity reports when requested by DMs and approved by management.
- Manage the Global Renewals mailbox and redirect incoming enquiries appropriately.
- Collaborate with Global teams to develop processes and renewal documentation for product acquisitions that fall under the GSR renewals organization.
Technical & Functional Skills
- Strong understanding of sales processes, renewals workflows, and opportunity management.
- Proficiency with CRM and reporting tools.
- Ability to generate quotes, interpret sales data, and support order booking processes.
- Experience with funnel analysis, forecasting, and business review preparation.
- Familiarity with GBS processes and outsourcing workflows for quote generation.
- Ability to analyze complex datasets and produce clear, actionable reports.
- Strong attention to detail in funnel management, asset reporting, and commercial data preparation.
- Capability to create new reporting structures and dashboards to support business intelligence.
- Strong interpersonal skills to work effectively with RSSs, DMs, ISTs, AMs, and global teams.
- Ability to manage cross-functional relationships across multiple EMEA territories.
- Clear communication skills for coordinating business reviews and supporting strategic initiatives.
- Ability to manage multiple tasks simultaneously, including mailbox management, reporting, and quote support.
- Strong prioritization skills to balance routine responsibilities with ad-hoc requests.
- Flexibility to provide backup coverage across the SPS team when required.
- Proactive approach to identifying process improvements and supporting program development.
- Ability to troubleshoot issues related to sales processes, reporting, and renewals workflows.
- Comfortable working independently while also contributing to team-wide objectives.