Voice Services Manager
Voice Services Manager
£50-56k | Permanent | Hybrid
University in the East Midlands
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.£50-56k | Permanent | Hybrid
We are working with a leading University in the East Midlands to appoint a Voice Services Manager to take strategic and operational ownership of its enterprise voice and contact centre services.
This is a key leadership role within Digital Services, responsible for the performance, resilience, security and ongoing transformation of the University's voice estate.
The RoleYou will:
- Lead the strategy and roadmap for enterprise voice services
- Oversee Microsoft Teams Telephony, Cisco Webex Contact Centre and legacy IP telephony
- Lead the migration from on-premise telephony to modern cloud-based solutions
- Provide technical expertise across SBCs, VoIP, Direct Routing, dial plans and PSTN/SIP
- Ensure service resilience during critical periods including Clearing
- Manage suppliers, contracts and an operational budget of c.£250k
- Lead and develop a small specialist Voice team
- Drive continual improvement, security, governance and service performance
We're looking for an experienced voice/telephony professional with:
- Strong enterprise voice and telephony experience xkybehq
- Experience with Microsoft Teams Telephony and/or Cisco Webex
- Knowledge of SBCs, VoIP and Teams Direct Routing
- Proven technical leadership and people management experience
- Experience managing suppliers and complex IT services
- Strong stakeholder management and problem-solving skills
Higher Education experience and ITIL/Microsoft/Cisco certifications are desirable.