IT Technician Apprentice

This role offers a unique opportunity to gain practical experience in IT assisting in various technical aspects of IT delivery around the college. The successful candidate will work closely with colleagues to ensure the smooth operation of the network and support staff and students with day-to-day troubleshooting and maintenance.

The post-holder will provide:

IT Support:

• Provide a rapid and friendly first and, where required, second line response to IT problems encountered by customers.
• Assisting in the setup, configuration, and maintenance of IT equipment, including computers, software and peripherals.
• Providing technical support in resolving IT-related issues, such as software installation, troubleshooting, and network connectivity.
• Perform duties relating to updating and patching, data backup and retrieval and other areas as directed by the IT Hub Manager or other IT Hub staff.
• Provide support to exams as and when required.

Problem Solving/Creative Effort:

• This role will require the post holder to innovate solutions to problems they encounter with the support of the IT team.
• The entire IT Hub team have input into the development of the Digital Technology strategy. The post holder will be expected to contribute to the development of this strategy and will be expected to deliver against agreed tasks and targets.

Safety and Compliance:

• Adhering to health and safety protocols and guidelines when working with technical equipment and supporting staff and students.
• Assisting in the implementation of risk assessment procedures and promoting a safe working environment for all involved.

This job description is intended to outline the general responsibilities and qualifications of the apprentice role. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required for the position.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Presentation skills
• Administrative skills

• English GCSE, grade C/4 (Essential)
• Maths GCSE, grade C/4 (Essential)