Service Desk Analyst

🖥️ Service Support Analyst

📍 Aylesbury | 🏢 Office-based (flexible working considered

Kinetech is supporting the hire of a Service Support Analyst to deliver high-quality first and second-line IT support within a professional services environment.

This role is ideal for someone who enjoys problem-solving, user interaction and working across modern Microsoft technologies.

What you’ll be doing:

• Providing 1st & 2nd line IT support across incidents and service requests
• Supporting Windows 11, Azure Virtual Desktop, M365, Teams and Exchange
• Managing joiners, movers and leavers
• Installing and supporting laptops, desktops and meeting room tech
• Working with third-party IT suppliers and SOC teams
• Responding to cyber alerts and completing security control checks
• Maintaining hardware and software asset records

What we’re looking for:

• Experience supporting Azure & Microsoft 365 environments
• Strong customer-facing IT support background
• Clear communicator with excellent time-management skills
• Awareness of cyber security and data protection principles
• ITIL knowledge and Microsoft certifications are a plus

The package:

• 💷 Salary up to £40,000
• 🎯 Discretionary bonus – up to 15%
• 🌴 28 days holiday + bank holidays
• ❤️ Life assurance 4x salary
• 💼 Pension contributions up to 10% employer
• 🕘 35-hour working week
• 🏠 Up to 1–2 days WFH (role-dependent)
• ➕ Extensive wellbeing, training and lifestyle benefits

Apply now for an immediate cv review. Agency interviews this week.

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